Allow shipment of unpaid orders

Great Idea, I currently just stick an extra copy of the packing list to an unpaid orders bulletin board. It'd sure be nice to have it built in.

Yes, please!! When I have to "mark as paid" it asks how much shipping was paid. I make a guess, because I don't know until the the shipping labels have been created. If there is a way to get a shipping rate without creating an order...well that would be helpful also. Shipping charges are added to customer invoice after the items ship and the customer is invoiced.

In 3dcart, if orders are paid using a "capture payment when shipped" method, they are marked as "unpaid" in the cart. Then ShipStation doesn't download them. Subsequently my shipping department doesn't get them shipped on time and customers are unhappy. This is highly disruptive, and other competing products already do this. Please download unpaid orders!!!!

Purchase Orders is the big thing for us. In order to get ShipStation to process them, they have to be set as a paid status. This screws up Quickbooks as it marks the order as Paid and also updates the Magento store as showing the order as paid. This means we have to manually track orders placed with a PO outside of both Quickbooks and the Magento site which is really annoying. Shipstation is a great shipping solution but not an order management or accounting system. It should not enforce order payment rules. Make it an option set at the company level to be able to ship unpaid orders.

We ship out orders that are still waiting for payments if customer send checks. We need to be able to leave these shipped orders in "unpaid" so we know which orders still need checks to arrive.

Thanks for the updates, everyone! We’d like to hear some more information from you. How often do you find yourselves shipping unpaid orders each day or each week? @ShariL – When you are using Mark as Paid, the Shipping Paid field is for the amount your customer has paid for shipping. If you’re looking to obtain quotes, you’re able to see how much each service is from zip code to zip code using the Rate Calculator. Here’s more information about our Rate Calculator: https://help.shipstation.com/hc/en-us/articles/205901588 @SoftBums Order Fulfillment SoftBums – We will import orders in the unpaid status if the Selling Channel you have will pass us the relevant information. One of the Selling Channels that does not support our Awaiting Payment status is 3dCart. We recommend reaching out to them and ask if they are able to make this available to us through their API.

I'm not voting for this idea but wanted to say that you can ship unpaid orders from the unpaid orders area, you just need to click "verify address" first. I've done this before.

This is a pretty big issue for our business. About 25% of our orders are done via check or net 30 and so have to be marked as 'paid' before shipstation will allow us to ship. In order to keep this from affecting the financial information exported we are forced to intentionally break the synchronization with our ecommerce site.

Yes, would LOVE to be able to actually track what we actually did. But after months of others begging for this, XERO is still putzing around and not changing anything.

Would like to be able to print a shipping label for shipments awaiting payments. We have a bunch of customers who pay on net terms and we always have to (confusingly) mark their orders as PAID in ShipStation in order to print their labels.

I sometimes fall into the trap of thinking that ShipStation or my multichannel inventory solutions are also accounting applications. I have to remind myself that they are not, and I have to make sure that my net 30 customers have to be tracked elsewhere, outside of ShipStation. WIth many of my channels, unpaid orders eventually get paid and ShipStation is notitifed and it moves awaiting shipment, but the manual orders I enter in with Net 30 terms I just set as paid so that they ship.

Our problem is also that we ship on purchase order and there isn't a good way to ship the order and track the payment without creating a work around in either shipstation or our order management system.

Has this been re-addressed since September/October of last year? We are running into issues with this now. We allow certain customers to have NET 30 terms, but we can't ship these orders via shipstation because they are technically unpaid. Maybe I should look at Shipping Easy which also works with Stitch Labs?

We fully support the need to flag items that were shipped on account. We ship most of our shipments to customers who have 30 day payment terms. It would be incredibly helpful to be able to identify these shipments as unpaid when they come into quickbooks (via cloud cart connect). Currently we are required to input a "paid date" when creating an order. We would like to turn off this requirement if possible, and ADD a way to note that the shipment was made on credit, and needs to be invoiced/collected. Getting that information into our Quickbooks data feed is critical. Please help!!

Nope, that wouldn't do it. I tried working with SS Support to add an order tag, but that just gives 'em better viz, it doesn't actually allow me to send them without marking 'em as "Paid", which they aren't.

We also ship orders that are given payment terms of 30 to 60 days. I have to manually let the warehouse know to look for these orders in Awaiting Payment, as I'm uncomfortable with just marking them as paid, so they go into Awaiting Shipment. The potential for improved workflow for many business is huge.

We sell on terms of Net 30. SS requires we falsely "mark as paid" in order to ship the item. We'd like to start using their Quickbooks Integration, but marking unpaid orders as paid is a bookkeeping nightmare. Can't understand why SS requires an order be marked paid in order to ship. Request button to "Ship as Unpaid" in order to move it to the Awaiting Shipment tab.

I am beyond stunned that shipstation doesn't support generating labels for orders in 'Awaiting Payment' status. That makes shipstation essentially unusable for B2B sales as the overwhelming majority of these transactions are paid for not upfront, but at an agreed to later date. The practice of giving 'terms' on orders is not unique, or new, and needs to be supported by shipstation to make it a truly scalable shipping management platform. As is, the process of order fulfillment to clients whom receive any sort of payment terms is an incredibly manual, tedious process, as opposed to the automated timesaver it should be if it were to be supported by shipstation.

We also use Magento and desperately need this. We ship a lot of orders on NET 30 terms. Warren K states "you can ship unpaid orders from the unpaid orders area, you just need to click "verify address" first. I've done this before." However, I don't see any option to print the label after verifying address.

Hi @samlerner. When you mark these orders as paid, is there a criteria that you see that would make these orders move into Awaiting Shipment? Also, would all orders in Awaiting Payment be ready to ship upon their import into ShipStation?

This is absolutely required by us, we ship many orders to customers on a payment plan, and because these customers do not pay until they receive there package, we need to make sure anshipped order is not invoiced in full, (or not marked as payed) or we cannot keep track of orders that need to be payed. Please investigate adding this functionality, it would make your shipping solution unique. Thank You, Alexander Countey

Agreed! Lots of our customers pay with "Net30" terms, so we would like to have the option to ship orders that have not been marked as paid.

We can't use manual orders in shipstation when customers pay by Purchase Order or Net -30. this creates a mess in our accounting software.

One way that this could be accomplished: If the Selling Platform offers Order Tags, it would be helpful if ShipStation can assign status based on that. If the Order tag was "NET30" or "POAPPROVED" (or whatever), ShipStation would import as "Awaiting Shipment". Another option: Allow Automated Rules to off an action "Mark as Paid" OR override Order Status to "Awaiting Shipment". Since an automated rule can look for specific a number of different things (SKUs being one). A certain SKU could be used to automate this "NET30". OR Combine those ideas and allow Automated Rules to search Order Tag for a specific tag and override status to "Awaiting Shipment" or "Mark as Paid" as the action.

This is insane, why would you force an order to be paid before it ships? If marked paid, then it sends a payment to our accounting system for net30 orders, and I have no idea which order to collect for or need payment. Is there a way around this yet? I cant believe shipstation would set this up to where you couldnt have a choice, if not solved I guess we will be switching to a new ship system.