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Allow shipment of unpaid orders

Related products:Orders & Shipment Management
  • August 7, 2014
  • 78 replies
  • 8 views
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78 replies

T
  • taylor
  • March 11, 2021
Hey @ShipStation - did you guys end up just ignoring this request? You asked for "additional information" from us multiple times but were there ever any changes made?
E
Hey, I'm new to Shipstation and the ability to do this is absolutely ESSENTIAL for our business. we ship a ton of wholesale orders that are not paid until 7,14, or 30 days after shipment and we NEED to be able to ship orders even if they are unpaid. It was a huge bummer to discover this restriction with the app. I can't for the life of me understand what the advantage is for having it set up as it is?
F
Dont expect anything from Shipstation , their support is non existent , we have a pending ticket with their senior support for more than 5 months and still no response.
S
  • sales63
  • April 26, 2021
6 years later and no action by ShipStation! ShipStation...How many confirms of a necessary fix are needed before they hit the To Do list? To those still dealing with this, I have a work around (but it only works for orders that have multiple items)...If you split the quantities the second shipments are shippable. So split the orders and move the quantity from the first unshippable shipment to one of the other shipments .
P
Bumping this request back up to the top! We desperately need to be able to ship order with terms. Being forced to mark everything as paid is destroying the "seamless" integration with our accounting system and creating more work.
S
  • sarah5
  • May 10, 2021
Yes!!! We need this also!! Not all orders are Paid at Shipping. You really need to fix please.
S
  • sean3
  • May 12, 2021
Have payment options other than CC or Amazon Pay. Example is PO and Get a Quote... These still need to be pushed through as the customer who submits a PO has submitted payment. Only way is to manually mark each order as paid in Shipstation. COME ON GUYS... GIVE A WORKAROUND. EVEN IF YOU HAD A RULE THAT COULD BE CREATED TO AUTOMATICALLY MARK EACH ORDER AS PAID OR EXCLUDE PAYMENT ENTIRELY. DOESN'T SEEM THAT HARD TO FIX. GIVE ME THE CODE FOR YOUR SHOPIFY PLUGIN AND I'LL GET IT DONE!
R
  • robert3
  • June 24, 2021
Scenarios can be simply summed up by identifying Shipstation customers as B2B or B2C. This whole PAID before shipping is a B2C mentality. In a B2B business shipping UNPAID orders is an everyday requirement.
Moderator-Davis
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From Moderator Davis, May the force be with you!
J
  • jen2
  • January 31, 2022

Just adding my vote for this one, it's pretty important, and wow is it annoying that we have to manually mark all of our terms/wholesale customers as paid to get it in the shipping queue!

I
  • info571
  • May 24, 2022

PLEASE FIX THIS!

H
  • hurizunnn
  • June 7, 2022

Have this feature added to shipstation? Fulfilling order for terms customer usually pay after the order have been shipped. It is crucial for b2b model.

K
  • kkahler
  • August 22, 2022

Another new member here that needs to print labels for unpaid orders and am shocked to stumble upon this thread going back 7 YEARS!! C'mon, ShipStation! There's a ton of customers begging you to make some simple changes that would make their lives easier.

C
  • casey
  • November 25, 2022

Over eight years now, and we still need this feature. With the amount of money you make off your customers, it's ridiculous that this hasn't been added. 

G

Yes!  If I want to ship 10 orders, say they are consignment orders, I need to be able to move the orders with a bulk action.  It is a time suck to have to do this order by order!  

T
  • teedit
  • January 26, 2023

Agree, need ability to ship orders "awaiting payment". Like others have said, unbelievable that SS wouldn't have this feature.

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  • shiplord
  • January 31, 2023

We cannot fully transition to ShipStation until this issue is fixed.

G

Same! I would like to request an automation rule to mark orders as paid. It would be easy to set up with the triggers that currently exist. What doesn't exist is the action to mark orders as paid. 

R

Ditto, ShipStation, what if you simply gave us the option to turn OFF Awaiting Payment filter in different sales channels? Wholesalers have to work with orders that won't be paid for months after they ship and this can totally mess with the systems. OR, just be able to move orders to Awaiting shipment--whether they are paid or not! Why is this so hard?

I would say that after using SS for over 4 years now, that this is the only thing that continuously frustrates and confuses us.

C

We are also not able to properly ship (UnPaid) NET TERMS orders on ShipStation. When we manually mark the order "PAID" in ShipStation, after a few minutes when a new call is made out to Shopify, it moves it back to "Awaiting Payment" because Shopify shows "Unpaid". Our temp workaround is we have to manually notify the warehouse to ship XYZ order right after it's released and it has to ship before ShipStations does a new call with Shopify. Might be a few minutes, but once we miss it, it goes back to "Awaiting Payment" and we have to repeat it all over again. It's very frustrating. I'm surprised to see this has been in the works for 7 years!!! 

KParker
  • KParker
  • August 10, 2023

We are the same, order on open PO so we stopped passing the other amounts to ShipStation.

N
  • nick40
  • August 28, 2023

How in the world is this not fixed yet.  My goodness.

C

This is crazy that it's not fixed yet! Guess this is a business that doesn't care about its customers

A

Is there any hope of a change so net30 terms can be used with Shopify?

M

Evidently people have been asking for this as an option for 10 years consistently, with no help on the issue from ShipStation. 

I need not state the obvious, as disappointing is an understatement.

Nathan Jones, Josh Biberdorf, and Jonathan Malone - you could do so much better.

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