Automatic printing of Packing Slips for new orders

2 things required that is holding me off using shipstation. I need auto update every few minutes and auto print packing slips when those new orders come in. Otherwise, I have to do this manually and constantly throughout the day every day, which is a waste of my time and simply not possible. Otherwise, if I don' packing slips aren't printed so orders aren't packed!

I emailed support to request this and was told to add it to the ideas forum. Well, it looks like I'm not the only one hoping to have this added as a feature! Unfortunately it looks like it's going to take a while. It's unfortunate that an issue with so many requests to add it hasn't gotten the attention it deserves.

Hi @ShipStation, So, just to help you better understand, we'd probably accept either method you suggested 4 years ago.

This would be a great addition to the newly upgraded Shipstation...

'@shipstation any response? Is this something you plan on doing? Any insight will help

wait - is this product feature available yet? if yes, can someone please link the documentation? thanks so much

Still need this.

I don't understand how this is not a feature yet. At the very least there should be a column or something that shows when an order has printed. How can companies who use this function without that? If you have more than one person pulling/printing orders it makes it so confusing to know when the last order you printed was.

'@brewershardware What we ended up doing was creating a tag that was called "processed" when someone prints the orders they tag them all as being processed. When the next person goes to print they filter only the orders without that tag, print, tag them and so on.

Hello @Shipstation, Just a friendly nudge to take a look at adding this feature. This feature would be super helpful. Thanks

Thank you for the response! This feature is critical for us to move to the Shipstation platform. The reason we want to use Shipstation is mainly that we can put a barcode on the packing slip Currently, with our set up, we have a customized order notification generated by Shopify and have it sent to an email address by Shopify. From there we have a workstation with a printer attached with a piece of software we bought that listens for emails, prints the email and gracefully handles printing outages etc. My only ask would be to have an option to email the packing slip to an email address once Shipstation receives a new order. From there we can build the tech (already have) to ensure it gets to the printer.

Admin said, "You can see the print status in the Shipments tab." This is the WRONG place to display this. Once I've shipped the package I know that the the packing slip was printed. We need this visibility in the "Awaiting Shipment" tab. Please fix this. Jeff

Clearly, getting positive confirmation that a packing slip was printed is desireable, but may not be possible. As such, I would be good with an interim PS status...like "Packing Slip Queued". Maybe another scan that could confirm the packing slip is printed and ready for picking and packing. Then if any are stuck in the queued stage, someone can go in and reprint those if needed. I use a subscription service called 'printnode' (www.printnode.com) for some other progams I have that send labels to a printer. Works well and holds jobs if the printer is offline or out of paper. Many HP printers have print by email, that could be an option..to email the PDF to a specific email address and it will print out on the printer. I've used another service (no longer active) that would send print jobs to a windows service running on a computer that the printer is connected to (USB, TCP, whatever). That print service connected to the web server and monitored for incoming print jobs I believe. I think it also was aware of printer and job status and could tell if a job hadn't completed printing. I don't have more info on that, unfortunately.

"for example, how to handle when the printer workstation is asleep or there is a hardware issue " Shipstation connect already handles this. So does the standard windows print manager. Slips would print when new orders are imported. There's no reason why that should be hard to implement. This is such a simple solution that Shipstation keeps ignoring for whatever reason when it's clearly one of the most requested features for YEARS.

I don't care about whether or not a packing slip had been previously printed. I just want the option to automatically print ALL imported orders automatically upon import, to a printer of my choice. (via Shipstation connect is fine)

I have found a work around for this issue: My HP Officejet all-in-one allows automatic printing if an item is emailed to the printers web email address - Auto send orders to email - use the printers email address and there you go. I do not know if other brands do this I just know HP does.

Is this work-around currently available through ship station? How do I set up ship station to email a copy of all orders to a certain address, and can I specify wether to email information in the body of the email, or as an attachment?

Under Automation Rules you can set a rule - orders to send to email - even pick templates Go to settings - Automation - Automation Rules - Edit the default or create another - scroll down to send email

Does that work for custom packing slip templates?

Unless I'm missing something, I see no way to automate sending a packing slip by email...that would be very helpful. But looking at this, it seems to be that a good solution to this would be to add a "print Document" automation action, letting you select which document template (Packing Slip, picking slip, whatever), and which printer...i.e. ShipStation Connect printer. While doing this, also add packing slips to the email action.

We would find this feature incredibly useful!

Found this thread when looking for this functionality. I currently use auto rules through outlook but would love to nix that and consolidate. We love this to keep track of orders.

Can you at least implement a beta version of this feature, with a warning that slips may show as printed when they haven’t due to hardware issues? I know for us (and many like us) this would suffice. Then develop a solution to the secondary problem later?

This is a basic feature of a shipping solution. Print a packing slip when an order comes in. You guys need to get it done. it's been YEARS!!!!!!!!!!!!!!! - It's 2021, it's time to do this. You could make most of us happy by just adding a few simple automation rules. Then work on the "challenges" like "sleep" or "hardware issue" later by adding more robust features and fixes. Please make the effort.

PLEASE, by all means, do this! Every "challenge" is wokrable. Feel free to consult me for ideas how.