Groupon requires multiple orders with the same ship to be combined, if they aren't you get a hefty chargeback per order, I use the combine orders everyday, on days when i have a lot of orders and i have to conbine 50-100 orders it can literally take me an hour to go through every order which is unacceptable, the best way to implement it is have an option of setting up auto combine by market place or order source, so i have the option of setting up that when an order comes in from Groupon it automatically combines it. at the very least if it can't be done that way i should have a Bulk combine option so if i select 50 orders and hit combine, all orders with the same ship to address should be combined with one click.
If orders are combined with this automatic feature, the automation rules should be re-applied to the order. We have rules that treat multi-line orders differently than single-item orders.
I combine orders on the Groupon platform for at least 15-20 orders a day. On a busy Monday with orders from the weekend I have to combine 100+ orders which kills alot of time. You have to click on the alerts, click on each name to view the multiple orders, and then you can combine. If you don't, Groupon hands you a chargeback because you sent out two shipments to the same person. Auto-combing would greatly improve our efficiency.
I combine orders every day of the week and Saturdays. Literally Mondays take me over an hour due to volume and its at least 30 mins on the slowest day.
Please have this option available before the holidays. Groupon fines us for not combining orders. If we can add a bit more detail into the view alert grid it would be perfect. Just adding the store the order came from, along with a "combine all" button next to the "dismiss all" button is all we really need. This way we can highlight all orders from specific stores and click "combine all" instead of having to go into each way automatically.
As other have stated, it takes us hours sometimes to go through and manually combine each and every order individually.
Please impliment before the holidays.
please understand that we getting each & evreyday "Non-Compliance Chargeback Recovery Issued" its costing us lots of money Please implement before the holidays
We combine orders every Day when orders come in from groupon, NO there is no instance where we do not want to combine, this is mandated by Groupon and is not optional, and again this is CRITICAL, iv'e been hit with thousands of dollars in charge backs by groupon for not combining orders.
We have to manually combine orders everyday mainly due to the same customer placing separate orders on the same day. On some occasions, we ship the orders out separately but we still refund the customer the additional shipping cost upon request as we recognize it is our responsibility as a company to recognize these shipments and go above and beyond for our customers
The only instance where you cannot automatically combine orders would be Seller Fulfilled Prime orders. For whatever reason, Amazon wants one tracking number per order and if you try to combine them, you're unable to create a label in ShipStation.
Are there times you do not want to combine orders even though they are going to the same location? NO. For those that answer yes, just make this feature optional.
How often do you combine orders each week?
Are there times you do not want to combine orders even though they are going to the same location? 8-10 times per day.
How often do you combine orders each week?
Everyday we combine orders at least once
Are there times you do not want to combine orders even though they are going to the same location?
There has only been a select few times when we do not want this to happen, in which case we simply use the split order feature. More often than not, we are combining orders.
The badge icon in the top right notifying us that there is a duplicate order/address is hardly noticeable. Combining orders automatically should be a feature.
We have to combine order multiple times a month. We have a pre-sale model so we could sell 1,000 items in one sale.
When we go to ship, we have to click the custom date range to select dates the orders were placed. They combine each persons order individually and it takes FOREVER!! It wastes so much of our time (hours) clicking the same thing over and over again. Not to mention the time wasted having to wait for the screen to reload after each order has been combined. This is my very least favorite thing about this program.
If the purchases are made on the same day by the same person, I wish it would just automatically combine the order instead of having to do all the extra clicks and wait time.
I would even be fine with picking the custom range date and then clicking a button to automatically combine all orders in that custom range.
It just wastes so much of our time the way it is configured at the moment.
Dev team, combine shipping feature is a must have feature for any shipping platform. Almost all the shipping platforms I have used so far all have combine shipping features. Shipstation combine shipping feature is not robust as needed. Despite the high votes on this feature, I really want to reiterate some basic functional specs combine shipping feature need to include.
1) Automatically group orders placed by the same customer with identical shipping address and display all orders in the sub grid view instead of just saying "multiple orders"
2) After grouped, only prompt to users if combine shipping is desired, do not perform the actual combine systematically without user confirmation.
3) Once combined by user, automatically combine sku and map the combined sku in preset fields on the shipping label. Currently, user can only manually map up to 3 sku to message 1-3 fields. This limits combinable orders count and sku are displayed at different section on the label, my guy kept missing orders because he did not see all the sku in one place.
Hi guys. We are just not migrating our company, (and eventually nine sales channels) from ShippingEasy to ShipStation. This is a feature that we use on a near-daily basis in ShippingEasy. Essentially our order processing staff click "Combine Orders --> with Same Recipient". Usually at least saves us $5-$10 a day on postage, but more more in busier days. Then there is the additional savings on labor to package the orders. And a bit more in shipping supplies used to ship the orders.
For our company we always combine orders that are going to the same location, but I guess there are times when that wouldn't make sense for other firms.
I would consider this an important feature.
We combine orders almost daily, mostly from our ebay sales. So probably about 5-10 times per week.
We used to use XPS. What they did was nice, and was similar to the way ebay bulk shipper works. They would provide a notice at the top of the page that says "You have orders that can be combined". Clicking on that notice opened up a lightbox that would display all of the combinable orders. We could check off each ones individually and then press OK.
So, a quick check for combinable orders, and then letting the user apply it would be ideal for all users I feel.
I would really like to get a button that can check immediately double names double emails or doubles addresses
I hope your technical team can do something like that in the future so before I ship out many orders I don't have to go one by one and check out the names to see if I have double shipping to do
When you have five orders it's very easy to spot
But when you have 100 or more to make it difficult
And I noticed that many time the program did not recognize double names
Hope this will be something available in the near future
guy
We have at least 10 orders to be combined every day. There is also this issue about combining order. We have 2 different shop on Ebay and if a buyer buys 1 item from each one of the shops, shipstation doesn't combine them even though orders are going to the same address.
** We combine orders daily but there are some that we do not wish to combine.
I think it would be great to at least have this as an OPTIONAL preference -- And if we could enable it on a per store basis.
Reason being, we will almost always combine orders for our eBay store but we do not always combine orders for our Amazon store because, technically, each Amazon order should have its own tracking number; so depending on the items/value, the orders often remain separate.
We combine orders every single day!
Every morning we come into the office and must manually combine over 50 orders DAILY!
On Mondays from the weekend orders we most of the time have over 300 orders to combine, and due to your old system we must do that manually which takes hours!. We are wasting precious time for no apparent reason,
Please ShipStation we all would like for these orders to be AUTOMATICALLY combined.
MAKE THIS HAPPEN ASAP !!!!!
to be honest we are strongly considering changing providers to a system which provides this service
