We use Brightpearl for our ERP system. When international orders are sent to Shipstation the declaration pages don't keep the sales order items in order. So, when we scroll down to put country of origin in we have to go back to the sales order and hunt for each item, and sometimes those orders are 4-5 pages long. It would be nice if the declaration pages matched the sales order line by line so it didn't take us 30-45 minutes to complete an international Shipment. It was suggested that we pre-load the country of origin into the system, however the same shirt we sell isn't always made in the same country of origin so they can't be pre-loaded. This slight change could save us a ton of time when completing large international orders.
New
Customs declaration pages
Hello @Matt789!
Thank you for posting in the community! We’ve shared your issue with our development team for review. We appreciate your feedback!
Happy Shipping!
-Cara
Hi, we use Cin7, and have the same issue, it has been something i have been asking support for, for some time now. it doesn't make sense that the system would expect you to declare a nominal value for a product across all declarations, despite the order coming through with a different value, all the data is there, Shipstation just need to develop the code for the value to be dynamic based on the value of the order instead, while retaining the customs information (HS code ect)
@Matt789 have you had any luck with alternative workarounds that don't mean manually overwriting the customs declarations on the product page?
Thanks
Karl
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