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Etsy gift wrap/gift message integration

Related products:Stores, Carriers, and Other Integrations
  • October 5, 2017
  • 114 replies
  • 36 views

Etsy is getting ready to integrate gift wrapping and gift messages into their sales platform. I'm hoping there will be an alert for each order containing this information within ShipStation once it goes into effect. Gift messages are going to be made available to all orders at no charge, so every Etsy seller will have to deal with them whether they want to or not, and I am concerned I'll get a gift message request and not know about it. Ideally, I would also like to see a way to print ONLY gift message packing slips and not every packing slip in a batch, since I don't typically include packing slips with my orders.

114 replies

Etsy is adding a new field, where during the ordering process customers can request a personalized gift message. Shipstation should integrate the gift message field with a direct import from Etsy to its own separate gift message section on shipstation. For example, if a customer places an order and writes notes in the note section and then also requests a gift message, shipstation would import the notes and the gift messages as 2 different fields. Since Etsy will have the gift message field as its own separate section, if ShipStation does not import it Shipstation will be useless to us because we would have to print the orders directly from Etsy to ensure we do not miss the gift messages.

yes we need this asap, Etsy rolled this out right before xmas season so us shipstation users need to keep competitive with the ones that dont use SS - we need to be able to offer gift wrapping just like everyone else this holiday season.

I also need to know if orders have the gift wrapping or gift messages. I've been looking forward to this feature, but it would be a shame for me to accidentally miss any of them. I rarely look at Etsy lately since Ship Station provides everything (else) I need to create and ship my orders.

  • November 5, 2017
Fingers crossed something happens in relation to this soon -- as is, it's only a matter of time before I miss important gifting information on an Etsy order. I may need to go back to using Etsy's website for shipping, till there's a fix... and I'm going to miss ShipStation in the meantime!

  • November 8, 2017
Is this feature going to be implemented? Gift messages are starting to come through on Etsy but in ShipStation there is no way to know that there was a gift message included.

  • November 9, 2017
Shipstation already has "this is a gift" and gift message fields. It just needs to import these correctly from Etsy. This is definitely needed.

  • November 15, 2017
There are a couple suggestions already to get Etsy messages imported. That is absolutely important, but even more important is: the import of "Marked as gift" selections on Etsy. ShipStation even already has a checkbox and space for this information on orders. We really need those 2 features to talk to one another because without it, we have to go in and manually check each and every Etsy order, which is half the point of ShipStation in the first place. We move decent volume on Etsy and this is a very important feature for us, especially now that it is coming up on the holiday season. I bet a good 20% of our orders seem to be getting this option chosen on Etsy these days, and many of them also opt for a gift message as well. PLEASE implement this one!

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  • November 17, 2017
Fortunately Etsy listened to feedback and is making gift messaging optional. However, we still need to be able to get this information if we have that enabled, and have a field showing whether or not gift wrap was paid for if we have that enabled. This is a VERY BIG DEAL for anyone who sells on Etsy!

YES! please add this shipstation, this is essential for our etsy orders!

  • November 18, 2017
Can someone please advise if this is being looked at? I’m sure Etsy sends this data in the API feed it really is a mapping issue... and we’re at the holidays. Surely at least a comment from staff on status of this would be appreciated.

  • November 20, 2017
I need this - a lot of my items are gifts and being marked as such. If I have to go to Etsy to look for the marked items, I may as well just print labels there since I'm already on the page.

  • November 20, 2017
Yes, this feature is a must have!

  • November 20, 2017
I nearly missed a gift message today as I was preparing packages. Luckily I checked my Etsy orders beforehand and saw the gift details. ShipStation needs to integrate these gift options asap!

  • November 28, 2017
NEED THIS INTEGRATED ASAP!!

If there's a field in Shipstation for a gift message, it doesn't make sense that it wouldn't import from Etsy. Fix this now, please.

I thought gift messages would be attached as a "note to seller" but apparently not! I had to disable it after sending several pages out without the note the customer was expecting.

I just learned this new Etsy feature at the end of the holiday rush when someone asked me to edit their gift message. It's very unfortunate to know I probably unknowingly ignored dozens of them because I use Shipstation.

  • December 21, 2017
A large percentage of our orders are gifts and I'm getting tired of copying the messages over by hand. It can't really be that hard to import two extra lines of data.

  • January 24, 2018
I, too, am very concerned about missing a gift message. I use Shipstation to fulfill orders and really need this field mapped from Etsy.

  • January 29, 2018
I really need this too - gift messages from Etsy are not pulling into Shipstation and we have been missing them. Please set up Shipstation to pull in Etsy gift messages ASAP!

  • February 2, 2018
Dear Shipstation -- What is taking so long to address this?!? This is an absolute must fix. There is no way for us to see these gift notes from customers, and as a result we had to deal with a lot of angry customers because we "did not include their gift note". I imagine everyone else is in the same boat. Anyone who sells on Etsy will want this enabled. Please fix asap.

  • February 20, 2018
Please, I really need this feature as well!

  • March 5, 2018
Etsy's API allows for this! Please FIX!!!!!

  • March 6, 2018
I have 3 etsy shops connected to Shipstation. If I have to log in and out of each shop to check for gift messages,I may as well use Etsy to ship (cheaper rates anyway) and cancel my Shipstation subscription.

  • March 9, 2018
Just adding my agreement, please add this, so important!