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Need to add the Restore function to V3

Related products:Orders & Shipment Management
  • March 24, 2020
  • 31 replies
  • 10 views
C
I have tried the ‘Create Another Shipment’ option in V3, however the problem is that it does not carry forward the item detail from the original shipment into the new shipment. Therefore at the end of the month when I reconcile the inventory, it does not show that we in fact shipped 2pc of whatever item it was, it only records the original item shipment. Please pass along my comments to the developers as this function is essential to our order processing, inventory management as well as our month end reporting.

    31 replies

    N
    There needs to be a restore button like in V2. I tend to restore orders that need to be reshipped for whatever reason, and now i cannot with V3
    J
    • jeff10
    • July 30, 2020
    This is a critical oversight in V3. Restore NEEDS to be brought back. "Create Another Shipment" is not sufficient as items cannot be added to the new shipment if it came from a 3rd party storefront. Please update this ASAP. Thank you!!!!!
    B
    • bob2
    • August 19, 2020
    Absolutely! without the Restore function v3 is a non-starter. How could the development teams miss such an important aspect. Do you have any idea how your customers actually use the software?
    B
    • bob2
    • August 19, 2020
    Absolutely! without the Restore function v3 is a non-starter. How could the development team miss such an important feature?
    I
    • info326
    • August 21, 2020
    HIGHLY recommended in V3 you guys keep Restore an option from just searching an order, as it is in V2. For example, we shipped 6700 LP records for a Kickstarter campaign March - May. Say 4% of that is damages / warps / jacket replacement. That's over 250 orders we would have to manually create. That's insane. On V2, all we have to do is grab a name or order# from the customer's email, find order, select, and click Restore. Seconds. If it's just a jacket or disc replacement just a few additional seconds to jump in the order and edit the line-item to add "Jacket Only" or "Disc Only." Again, seconds. Similar scenario, guy wants to swap out for a product out of stock on an order that shipped already - now we just jump in to that order, restore, add item desired, save. In seconds, probably about 15. Having to manually create an order for each instance of damage or replacement? That's pretty much a deal-breaker. We'd have to find another platform to use with that kind of quick functionality. Creating an order means copying the address from a previous order screen, entering it, choosing a store from the drop-down, creating an order#, copy/paste email addy, then add line-items, know or look up the price for customs...minutes. Say that takes 1.5mins, someone absolutely hauling *** thru the order creation process. With that scenario up there it would take over NINE HOURS to do. I was able to jump in to service emails every other day for 30 - 60mins and restore 20 - 30 orders, including the time to reply to the email. Thank you for review, please keep Restore! Best, Michael VanHassel, Owner Fulfillment Merch
    M
    • mike25
    • August 26, 2020
    I agree. This is a big issue for us as well. To bypass this problem, we have to create a NEW manual order for the single product and assign order number like '123456-reship' where 123456 was the original order number. It's a pain to do since there is not a "duplicate order" feature. Solution would either be: 1. Allow "Create Another Shipment" to carry over item/SKu from the order. 2. Add a "Duplicate Order/Shipment" functionality to create a new order from a previous shipment., including all ship-to info.
    E
    • emily2
    • December 3, 2020
    previous version you could easily restore a shipment to reship if needed, no option to do so in new interface.
    A
    • alan2
    • January 4, 2021
    Like others have mentioned not having this option is a deal breaker for V3.
    V
    Our workflow requires us to restore shipped orders into awaiting shipment mode daily. In V1 that is very simple by simply clicking restore order however in V2 that options is not available. Please work on adding that future.
    I
    • info119
    • April 17, 2021
    V3 unfortunately has a big CON, it odes not allow you to RESTORE an order previously SHIPPED, like V2 does. V3 now only allows for restoring of CANCELLED orders. The issue it poses is best explained by the following scenario: Customer ordered 5 live plants and upon delivery notified us that 3 were dead on arrival/damaged. In V2 we would search for the order, SPLIT it and restore the part of it that needs to be reshipped. That restored order (with 3 plants) would appear then in Orders section where all orders are awaiting shipment and our staff would then simply ship it, sometimes next business day. We can not always create new shipment at the exact time the customer issue is discovered so placing order back into Orders section is a must. Sometimes we would also use EXPORT Order Line Items feature to export all particular orders, going to particular vendor, into CSV file and submit our orders in bulk that way (drop ship orders). We can not do that if the order can not be restored to the Orders section.. So, can we please get the feature of RESTORING a SHIPPED order enabled in V3, just like V2 currently has it? It is crucial to our day to day operations for us.
    I
    • info119
    • April 17, 2021
    If anyone has a solution until then, please post it.
    I
    • info119
    • April 17, 2021
    This is a major issue.
    I
    • info119
    • April 17, 2021
    Ok, I found a workaround for now: in V3, enter the order you would want to Restore and click on "UNDO Marked As Shipped" in upper right corner. This will make it appear back in Orders Section and allow you to perform all functions you are missing right now.
    A
    • Angela3
    • May 6, 2021
    I had the restore button on v2 but because I tried the new layout which didn't have it, I reverted back to v2. And now it's gone. We use it here everyday and many times a day. Please put it back. Also the batches format in the new layout is completely different from the previous. I couldn't print the batches from it.
    I
    • isa
    • May 27, 2021
    The V3 layout does not include the ability to restore shipped orders. I use this function many times a day to reship a damaged or defective order. Please let the developers know that this button is sorely missed. I will be using V2 for as long as it is still available due to this massive inconvenience.
    BearTone
    • BearTone
    • June 26, 2021
    I will never got to V3 because there is no way to restore an order. Which was used daily. Not only does this cause more work, but more human error as-well as a poor way to manage records for that customer showing what's going on and seeing the same order re-shipped due to this reason or that reason. Im was just so surprised its not there any more. Truly missed and again, will not go to V3
    B
    • BL99_2
    • July 9, 2021
    After a year they still have not added a feature to restore orders. With all the problems recently we are seriously considering finding another company who is more willing to solve their software issues faster.
    J
    As of this week we were able to upgrade to V3. We were getting the hang of it until this! We absolutely need to have the RESTORE function. Our company will be downgrading back to V2 only because of this option. If this isn't fixed by the time everyone is pushed to V3, ShipStation will lose a lot of customers. This thread is over a year old and it's not a new function. Just bring it back!
    N
    • neil6
    • October 30, 2021

    Yep! Absolutely agree with the others - this was an extremely useful and quick solution when a replacement order needed to be sent, creating a new order without any items is useless for fulfillment of Seller Fulfilled Amazon orders.

    Moderator-Davis

    Hello all! 

     

    I saw this post and after a confirmation, I am happy to confirm that we are working on bringing this feature back to ShipStation! While I don't have an ETA at this time, my product team has certainly been made aware of these requests and we are taking steps to provide this functionality once again. 

    From Moderator Davis, May the force be with you!
    Moderator-Davis
    No text available
    From Moderator Davis, May the force be with you!
    Moderator-Davis

    Howdy y'all! 

    We are pleased to announce that our product team has completed and rolled out the "Restore" feature for our New Layout.

    Check out this article in our knowledge base for how to reship your order, now including the restore option. 


    Happy shipping everyone 🙂 

    From Moderator Davis, May the force be with you!
    P
    • PWS
    • February 22, 2022

    I see that the "restore" function has now been added to V3, however, it is basically useless because when you restore an order, the line items DO NOT get added back to the order, so the quantity shows as 0.  In V2, the line items were added back to the restored order.  Please fix this.  Thanks!

    Moderator-Davis

    Hey there @PWS, 

     

    Thank you for this feedback! 

     

    I have certainly brought this feedback to my teams attention for research and review! 

     

    As soon as I have any news, I will update you here! 🙂 

    From Moderator Davis, May the force be with you!
    P
    • PWS
    • February 23, 2022

    @Moderator-Davis Thanks for looking into this!

     

    I just wanted to clarify that I typically use the "restore" function to reship an order when the customer says that they did not receive the original shipment or it got lost in the mail.

     

    So, we are shipping another actual product to the customer, which is why it is important that the line item needs to be present when an order is restored so that inventory is adjusted and we can see the correct quantity ordered when viewing the order. 

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