SMS Capability

Hello Developers. in this day and age when people are more likely to open a text message than and email, it is now time that customers can receive a text messages with their tracking information instead of ONLY through email.

Is there a way to submit the phone number to USPS since they already have an SMS notification already built in? I can certainly add the customer's number manually into USPS tracking page, but having this automobile will definitely save lots of time.

Is there a way to submit the phone number to USPS since they already have an SMS notification already built in? I can certainly add the customer's number manually into USPS tracking page, but having this automobile will defiantly save lots of time.

I'm looking for this feature as well! Any updates on this?

Yes please set this up.

I would love to be able to text our customers their tracking info.

Totally need this feature please. Our tracking gets lost in a sea of personal emails for people. They constantly call or email us for this info, even though it was also updated on their account.

Carriers will allow tracking to be sent to an email and a phone number once it is listed. Can you please create a configuration so that customers can receive a text message with the tracking information, so that they are aware an order is on the way. This is a basic feature with carriers, and would be important to add.

These votes should be moved to: http://feedback.shipstation.com/forums/330429-product-feedback-fresh-ideas/suggestions/9696087-send-a-delivery-confirmation-sms-to-customer

'+1 for this. Is this still the case?

This should be a standard feature in 2020.

Would be a nice option to be able to add a phone number and offer to text a tracking number to the customer when an order is shipped out.

Of coarse. This is a no brainer Shipstation. Sounds like you are just stalling.

I can't believe this was suggested all the way back in 2015 and it's not available yet. My customers are begging me to implement this, please make this available!

Suzanne... I'm with ya, crazy how this hasn't been implemented yet. But we use Aftership for all of our SMS as well as notifications (which go to Klaviyo). Check them out. Sucks it's an added cost but it's worth it for our customers.

Aftership is a good way to accomplish this but would be so sweet if it was simply integrated into Shipstation. Frustrating to have to pay for another service. ShipStation, we love you, but please put this on your development roadmap as it would make your product more valuable.

Shipstation is for the most part a great solution. However, they are living in the stone age and completely ignoring customer feedback with regard to two features: 1) SMS shipment confirmation, and 2) identifying the individual products on a pick list that roll up into a "group" or "bundle" product that you would normally sell on an e-com site. I tried ShippingEasy to get the group product feature thanks to its more robust Product Catalog capabilities. Unfortunately, ShippingEasy is inferior to ShipStation in every other way. They are both owned by Stamps, so it makes no sense that ShipStation refuses to improve its product catalog to support group products.

I now use someone who can do custom software integration for this, for sending both tracking info and delivery notifications, and the sms text can be customized with relevant shipping information. It's helping save a ton of shipping errors as well as increase customer satisfaction. You can contact me via tranhungt1@gmail.com and I'll connect you.

Sms delivery notifications are crucial in the time of covid-19. Due to contactless delivery and the fact that carriers no longer offer signature delivery, many of our packages that have a delivery notification land up being stolen from customers front steps. What recourse do we have now? Carrier says delivered and isn't liable. Customer says I want my product I didn't get it. With an SMS delivery notification customers can know to immediately retrieve packages left on porch or front door. I am dissatisfied shipstation is not implementing this to help merchants reduce losses and improve customer satisfaction. Email marketing and customer communication is fast becoming out dated and shipstation used to be the leader but you are now lagging. Please fix, and I will continue to recommend you to everyone I know!

Ditto I get asked every week, why we can't send a text alert that their package has been delivered. Please add this feature now.

I would love this capability! Is this a thing yet for ShipStation? You would think after 5 years that it would be implemented

We use Aftership for our SMS delivery notifications. While it's expensive, it's a huge value add for our customers. Highly recommend.

Instead of the customer having to click on the branded tracking link, then register for SMS for each shipment, it would be great to have something built into the checkout page where the customer can accept or sign up for those notifications there. Or at least allow sellers to build it and be able to tie the SMS notifications approval to each order through API. It seems like it's currently a tedious process for a customer to sign up for SMS notifications since they have to go to an external link to do so.

Any way to be able to set a date range and see how many customers opted in for the SMS notifications on the branded tracking page? Not looking to get too deep here - just a quick number up to management "hey x number of people opted in for the SMS notifications" since ecommerce and text seems to be getting mainstream in popularity.

Please allow Canadian Accounts access to use the SMS shipment notification via the Branded Tracking page.