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Declined

UPS EOD is a MUST

Related products:Printing & Documents
  • June 3, 2022
  • 62 replies
  • 22 views

Currently, Shipstation does not offer a UPS End of Day scan sheet.  Shipstation management seems to think (from their documentation) that an EOD (End of Day) scan is not needed for UPS, since Shipstation is sending the data anyway to UPS every day.  This purpose of the EOD for UPS has nothing to do with pushing data to UPS.  Proof for this if obvious, because UPS has their own free shipping software called World Ship.  World Ship automatically pushes all shipment data to UPS when each shipment is created while developers of World Ship still understand the need to create an EOD each day for the driver to scan anyway.  

 

The reason that UPS themselves create a scannable pickup sheet for the end of day in their own software is so that there is "proof" that the packages have been picked up and in their possession.  This is important for a few reasons:

1. It documents that the package was picked up giving the recipient comfort that their package is in transit.

2. It gives proof that a package was picked up in case it is lost or stolen in transit.  Then the shipper can then prove that the fault lies in UPS's hands causing them to be responsible to pay a claim.  

3. The scannable EOD page allows the UPS pickup driver to scan just 1 barcode instead of 50 or a100 separate cartons causing a waste of time to the driver.  The lack of this EOD scan sheet causes to the shipper not to know whether the driver scanned every package while not having the time or the stamina to stand on top of the driver themselves to watch him scan every package.  Nobody can run a business like this.

 

Shipstation tells you that if you "really" want the driver to sign a manifest which is REQUIRED by any insurance claim, then you can go through the trouble to print out a list of your shipments and ask the driver to sign it.  This is tedious and the drivers will not usually want to do this - it is not UPS's way of doing business and without an EOD sheet, they are not required to do so.

 

It is a no brainer for Shipstation to make a scannable EOD to have it printed and scanned daily just like Shipstation makes one for USPS EOD.

 

We have experienced our 3rd claim today in a year where a package was not scanned and now missing in transit.  The unscanned packages then become vulnerable for theft with no accountability.  There will be no recourse that we can take on this missing package today specifically because there was no EOD sheet that could have been scanned.

 

Shipstation: PLEASE LISTEN TO YOUR CUSTOMERS, HAVE COMMON SENSE and DO SOMETHING TO KEEP YOUR CUSTOMERS SAFE.  Businesses need to sign for things that they take in their possession as proof that they picked it up.  It needs to be made easy.  Make a scannable UPS EOD sheet to protect us from these issues.

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62 replies

  • August 29, 2022

I agree 100%. We are dealing with the EXACT same issue, and have no recourse to receive an approved claim when the package is lost. It should at least be an option to use an EOD sheet, ESPECIALLY since ShipStation is a UPS partner. I understand that the info is sent electronically between ShipStation and UPS, but this does nothing to help the shipper when a package is lost and UPS will not approve the claim because there is no evidence of the local pickup.


Same here! In our case it is more about having the ''pick-up'' process be more efficient and fast. 

We would love to have something similar to Canada Post, where number of packages are indicated as well as level of service. 

 

Thank you! 


  • December 1, 2022

I agree! We're about to get rid of ShipStation if they don't come up with an EOD solution for UPS. UPS just lost a $1,000 overnight package but won't cut a claim check since they don't show it received by UPS. And our UPS Drivers don't want to (they are told not to) scan every single package, because they usually scan EOD sheets. Sooo this leaves us in a bind here. ShipStation FIGURE THIS OUT!


  • December 14, 2022

PLEASE: THIS IS REALLY A MUST!!!

As clearly explained: 

The reason that UPS themselves create a scannable pickup sheet for the end of day in their own software is so that there is "proof" that the packages have been picked up and in their possession.  This is important for a few reasons:

1. It documents that the package was picked up giving the recipient comfort that their package is in transit.

2. It gives proof that a package was picked up in case it is lost or stolen in transit.  Then the shipper can then prove that the fault lies in UPS's hands causing them to be responsible to pay a claim.  

3. The scannable EOD page allows the UPS pickup driver to scan just 1 barcode instead of 50 or a100 separate cartons causing a waste of time to the driver.  The lack of this EOD scan sheet causes to the shipper not to know whether the driver scanned every package while not having the time or the stamina to stand on top of the driver themselves to watch him scan every package.  Nobody can run a business like this.


Our UPS guy just told us today that he can no longer scan each individual package, and now is asking for an End of Day form. We were not given any notice or warning by UPS. We literally found out by the delivery driver upon pick up. This would not be that big of deal, if Shipstation had a way for users to print out an End of Day form, just like with USPS. However, there is no way to do so.

This is a HUGE issue, and Shipstation needs to remedy this as soon as possible. A lot of users and customers are going to be upset. And the potential for loss is something we cannot ignore or take lightly. Most of our large shipments (hundreds or thousands of dollars) are shipped out with UPS, both within the US and international, so we absolutely cannot afford to risk losing those packages.

Shipstation seriously needs to address this head on. But at the very least, please respond to this thread.


  • Employee
  • March 1, 2023

Wow, I was just informed about this today (3/1/23) from the driver and his boss on the phone!  They have always scanned each package and now are told they can only scan a single EOD form.  So I start searching and find out we can't do it in SS!  Very disappointed...especially just after they raised the subscription fee!


  • March 17, 2023

We are experiencing similar issues that could be eliminated if ShipStation would integrate and EOD for UPS. we have had multiple packages go missing after our UPS driver, who we trust completely, picked them up with one of them missing the first scan. Now, I am having our driver scan EVERY SINGLE PACKAGE prior to leaving, which is a hassle but he totally gets it. ShipStation needs to do better because, if WorldShip has the tech to make it possible, they should as well. 


  • April 12, 2023

We would like to jump on the bandwagon for scannable EOD printout for UPS.  We have had several large packages that have 'disappeared' with no recourse as their is no 'proof' they were received.  


  • April 12, 2023

Agree 100%!  EOD printout for UPS is a MUST!


  • Employee
  • April 12, 2023

Sadly it is very obvious that SS does not care about our needs...they can't even bother to comment here.

 

 


  • April 26, 2023

Not a surprise at all...

Second everyone here. That is when you illuminate competition by having backdoor deals with Amazon on PII.


  • May 19, 2023

SAme here, they lost $5000 in merchandise in 2 boxes, luckily our rep was really pulling strings for us and got $1500 back but not even close to even, would be so much easier on everyone to print and EOD through SS, our poor driver now has to scan every package before we load em on the truck, today I wanted her scan 98 30lb boxes, would love to not put her through that, but im not going to take a $5k loss again.


This is a big problem and we have missed out on several claims due to this issue.  So far Shipstation has made UPS claims a huge headache and partnered with Shipsurance (now cleverly renamed due to their terrible reputation as ParcelGuard) who habitual created new road blocks outside of their terms to attempt to deny valid claim both clearly show SS does not have shippers interest in mind.

 


I agree with everything that has been said on this post.  Please make this happen.


  • July 12, 2023

we also have this issue


  • July 12, 2023

If you have the same issue. please go to the first post by @jeffrey  06-03-2022 08:35 AM

in this topic and click the thumbs up button. the more people that show that this topic is an issue for them the more chance shipstation will do something. 


  • Employee
  • July 12, 2023

I see my last reply was deleted...truth hurts I guess.


  • Employee
  • July 12, 2023

I only see a thumbs up button?


  • July 12, 2023

Yes click the thumbs up. That mean you like this post. even though you are upset this feature is missing. The thumbs up is showing that you agree that this post is an issue. If we can get that number to be high enough then they will pay attention to this post.

 

 


  • July 27, 2023

Yeah we need an EOD for UPS


Why is ShipStation not taking this issue seriously? 

When I opened a case with them on this issue, the support person said, "All shipment information is automatically sent to UPS when your labels are created. This is indicated by the package/present icon on the bottom right of your UPS shipping label. This denotes the shipment data has already been sent to UPS.
(11:02:17 AM) Ashanti B: we currently do not have a work around for those to get printed."

When I suggested ShipStation add the feature, I was directed to this blog and told;

"The product team reviews ideas periodically to help plan improvements to the ShipStation platform, and comments are a great way to demonstrate how the feature would help your business. 

The number of kudos and comments on an idea does help demonstrate the value of an idea to our team. But even ideas that don't gain traction with others can be useful and help provide context for the business challenges we’re hoping to  solve at ShipStation."

So, we need to "thumbs up" this blog, and add comments regularly to keep it on the top of the pile.  Maybe then, ShipStation will view it as the priority to it's subscribers that it is.


  • Employee
  • August 18, 2023

We are still hoping...


  • August 23, 2023

maybe someone can try to figure out how to duplicate the UPS EOD report and then it can be custom made. 


  • August 28, 2023

I don't understand why this is not being addressed by ShipStation - FedEx and USPS have EOD capabilities, why not UPS? My driver does not appreciate having to scan 200+ packages a day. 


  • September 12, 2023

I am adding my voice to this topic as well. Our driver just told us he will no longer scan individual packages -- he can only scan a UPS End of Day report.

It is absolutely essential that ShipStation provides this report otherwise UPS does not acknowledge receipt of the shipments given to them.

We have already had shipments go missing or UPS claim they were give to the driver after the cutoff. A End of Day would make sure UPS takes responsibility for the shipments.  

If we don't see ShipStation making progress on this we will be forced to find another platform. Please address this issue.