Well you can see it's been over as year, and multiple threads on this, with no action or even public responses form staff.  

Just seems like SS is deaf to the needs of its customers.

JUST A HEADS UP TO YOU GUYS WHOSE DRIVER WILL NOT SCAN, TALK TO YOUR UPS REP AND SAY THIS IS A DEALBREAKER IF YOU DONT SCAN you will go to FedEx or Post Office for all your shipping, they made an exemption for us where now they scan every package.

We sometimes have up to 100 boxes in a day, usually around 14x18x6 size boxes that weight 15 lb., we help the driver load packages everyday so he doesnt get off the truck, he just scans and finds a place for package, we told our rep, if they dont scan, we will not longer help load since they are taking away that, it will take much longer for the UPS driver to get out and put 100 boxes on the truck than to scan packages, It just sucks cuz the driver would be the one to pay for it. but doing these two things has kept us from having to deal with it, hope it works for your guys too, hate to  be a karen, but i dont like paying for packages that were shipped and "lost"

I can't even get ahold of my rep anymore, LOL.  

Does anyone have recommendations for another shipping solution that has EOD for UPS?

We have experienced several packages getting lost after they have been given to the driver because he did not scan them. Since UPS never scanned the package before it was lost UPS claims the package was never in their hands. We forced the driver to scan packages after he backed the truck into our concrete planter and he asked us not to report it to his supervisor. But that was a few years ago and now his supervisor is insisting that packages not get scanned. He is only allowed to scan an EOD and ShipStation will not produce one. This needs to get addressed!!!!

Well, you can see that SS will not respond to this publicly, nor seems interested in helping their customers with this issue.  I've received some private messages from SS staff after getting some nasty post's deleted. They assure me they know and we are 'being listened to' but it's certainly no evident form this or other threads on this issue.

I'm curious if the hang up is on UPS side.  UPS wants their customers to use their software, WorldShip, instead of ShipStation.  It probably boils down to intellectual property rights and money.  ShipStation doesn't want to pony up the fees for access to the data, even though, technically, they have it already.

This issue is a real problem, and certainly a head scratcher.  Should be a simple fix.

We have experienced three full days of shipments being "lost" in the past month.  Our driver will not scan individual packages at pickup; needs to have an end of day scannable bar code.  Without this pickup scan, entire days worth of packages are going missing and we can't get reimbursed because we can't prove to the carrier that they were picked up.

If this can't be implemented, I will have to leave ShipStation after 15+ years. Sad that this basic functionality can't be address.

We also were just told today by UPS that they will no longer scan individual packages at pick which is just insane.   They are requiring a single EOD barcode to scan instead. Please fix this ASAP.   Our average order value is $1425 and having a single package not get scanned in let alone the 1000's we ship every month is risk we simply can not afford to take. 

@AdamB , good luck...SS does not care one bit.  They have time to update the shipping page with a worse looking UI, but not for this that will actually benefit the customers that pay their salaries.  They don't even bother to reply to this thread.

this is a must - what is the issue with getting this? 

This also a problem for us. We spoke with SS today and they showed us how to print the EOD. I went to the shipments section and went to EOD but it tells me no data found. So that is out of the question. Has anyone been able to get this to work.

Nope..nothing.

I have a package out now that says UPS never received it, had to send another to my customer at a $75.00 loss.  Can't file a claim since they say they never received it.  

SS does not care, they won't even reply here publicly.  

@PR73_2 

"We spoke with SS today and they showed us how to print the EOD."

Can you please share how this is done. 

@marc7

Go to the shipment tab in shipstation

Select End of Day

I have tried this but it states no records found. I asked ship station why and they said that our store server might be in a different time zone and to make ship station make that time zone. When I tried generating a report for a time in the past, it still does not find anything. This feature does not work. 

Hello @PR73_2 !

We appreciate your post and are trying to help clarify the UPS EOD manifest. I just confirmed that ShipStation does not support a printable EOD Manifest provided to UPS electronically, as referenced in this article.  The only option to get a printable UPS EOD is to use your UPS account, and  you have to go to UPS.com for that. 

Thank you! I will mark this down as a feature request for leadership!

-Cara

GUYS, 

WE NEED TO GET SHIPSTATION TO PROVIDE A UPS EOD SHEET!!

UPS lost a pallet of our goods worth ~$18k and there is NO RECOURSE!

WE NEED AN EOD SHEET PROVIDED FOR SHIPMENTS PURCHASED ON SHIPSTATION

Yup...we still need this.

Although I raised such a stink with the local UPS management that all my packages now get scanned.  I'm still out ~ $200ish for two missing packages.

For anyone who needs this information, I’ve had success resolving UPS pickup issues by calling and escalating my case with supervisors. Here are the key departments to contact:

• Investigation Department: 866-706-6894
  (Use this number to report missing shipments, even if the tracking status says “Label created, awaiting shipment.”)

• Damage Department: 1-800-651-2352
  (Call if your package arrived broken or damaged.)

• Claims Department: 1-800-430-2055
  (Once you've filed an investigation or damage report, use this number to check your claim status or inquire about a reimbursement check.)

PS: Always request a case number when calling the Damage or Investigation Department. If your shipment was not insured, the maximum refund is $100. However, if it was insured and UPS approves the claim, that serves as proof they lost the package—information you can provide to your insurer.

This process takes time, so be patient. Hopefully, SS resolves this issue in 2025. 

Its absolutely egregious that this isn't offered as it CAN be without issue. The refusal to offer what other sites/services offers directly harms Shipstations current customers and directs potential customers elsewhere. NO clear explanation has been offered and it may need a court to get involved to see if this is a quid-pro-quo between UPS and Shipstation as it shields UPS from any cost of payouts as the scans are required for claims (in other words when you pay insurance to UPS through Shipstation and they refuse to scan your items it voids the insurance claim even though you paid it. The user above lost $18k worth of goods due to this problem and apparently has no recourse unless you takes Shipstation to court. This may be a large class action issue at some point. 

Of course ShipStation has yet to even acknowledge that this is a major issue impacting shippers, which is beyond disappointing.

However, I did have luck with getting my UPS rep involved. She informed the terminal manager that every single one of my packages must be scanned as it's taken off the truck, or else it was on them if they missed a scan. I give my driver the number of packages each day and then they make sure they have scanned that many of my packages when unloading. Threatening accountability seems to have done the trick and I haven't had a single issue since. I understand that it's an inconvenience for the terminal, but for the amount of money we are spending with them every week, they can deal with it. 

Obviously this depends on your local terminal, but it might work for someone else too. Good luck. 

Good luck with that @APO 

In the end, if a package turns up missing you'll find no help at all, at least I haven't with the 3 I have had go missing. If you try to file a claim, its denied because the status is "UPS is not yet in possession of this item".  My most recent was Jan 16th, 2025 and my drivers ARE scanning the pickups now or I don't let them take them.  Somehow one got missed, and I'm out yet again. 

Upper UPS management could care less about this issue, and all complaints go unanswered.

So annoying!   It's actually infuriating that in 2025 ShipStation still is not submitting EOD to UPS.   They obviously are not doing it because the scan never updates that UPS has possession of the package. 

We have  a package that UPS picked up but didn't scan and it's gone.  Disappeared and never got a scan, but they 100% picked it up.  Called the support line and the guy was quite dodgy and didn't seem to understand how things work with EOD or something.   He kept tiptoeing around the issue by making it seem like the data they send to UPS somehow covers for the EOD, but it does not and they know it.    

He said we could print a manifest report and such, but there's nothing the driver can do with that.  It's not scannable and there's no way to enter data.   I am really upset that SS is so dense and doesn't get it.    Worst company I've ever dealt with.   I keep trying to give them feedback so they can improve, but somehow the rot is at the top of the organization and runs downhill because they refuse to address the elephants in the room at every turn.   

Now I can't file a claim because UPS does not acknowledge that they got the package.   So, we're screwed.   

My advice is check out Veeqo if you do Amazon and other alternatives.  We're probably going to sign up with Veeqo later this week and test it out.  It's also free and integrates with other channels such as eBay.   

Had a heated discussion with my drivers boss today, he was on a 'safety' ride-along.

He said upper management was really starting to enforce the 'no scanning pickups' policy and said his driver would be be scanning anymore. I told him to leave the packages, he was taken aback for a moment.  I reiterated that if the packages are in his possession they should be scanned, and he agreed, but then said it was out of his control.  I then asked if he would let me come to his business and take $500-$1000 worth of goods without a receipt? He said no of course, but still said they where going to have to start enforcing the policy.  In the end, he did allow the driver to scan them, and said he would plead my case to his boss. I've heard that story before, and it goes no where.

So...I propose we all start emailing the CEO of UPS, Carol Tome',  with our concerns. We are the customers and we pay the salaries.  Business is supposed to make customers happy, they have lost sight of that fact.

Carol Tomé

ctome@ups.com

Chief Executive Officer

Heard from a manager today at UPS:

Kenny –

I did find a path for scanning.  I have instructed the driver to scan your packages.  However, the new process will require an additional charge per scanned pkg.  Looks like to be around $.25/pkg.

I will get you the correct path to have this set up for you if you choose.

My reply: