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We need an end of day report for UPS that is scannable.

Related products:Printing & Documents
  • July 20, 2017
  • 38 replies
  • 10 views
Show first post

38 replies

S
  • support60
  • January 7, 2021
It is clear that shipstation has no interest in addressing this. They keep asking why we do not give them good ratings or why we don't recommend them to other businesses........ Yet this issue has been voiced over and over and over in numerous places. They simply do not care about the feedback they are receiving, or they do not have the technical abilities to implement the change. Either option is telling for a technology company.... They certainly are not interested in helping me offset the insurance claims, or the customer phone calls when the customer says YOU NEVER SHIPPED. TONE DEAF....
O
  • orders21
  • May 3, 2021
PLEASE develop a way for us to print a scan form for UPS. Currently, there is no way for us to prove they picked up a package, and we are blamed when something is lost.
L
  • lisa
  • May 6, 2021
Seriously, each of my UPS shipments is $200 - $3000 in value. I have no record of handing off to my UPS driver, unless I receive a special approval from my rep and FORCE the driver to scan each box. This is not about convenience it is about a chain of custody. PLEASE ADD THIS SIMPLE FEATURE.
D
  • denise
  • May 6, 2021
Just to add here, Even if they scan the end of day report, they don't recognize that if one goes missing. We have insisted the driver scan every package when they pick up. That is the only true way they acknowledge receipt when things go wrong.
S
  • sguyer
  • May 7, 2021
Denise, that is incorrect. The scannable label ties directly to the manifest and also contains a package count. The manual scans of the packages would be nice, but entirely unnecessary.
S
  • sguyer
  • May 7, 2021
I am beginning to believe that Shipstation does not have permission to create a label that would be accepted by UPS. The same applies to the high value report, which our driver has told us is meaningless unless it comes from Worldship. So because Shipstation does not work with Worldship, it's very likely they are simply unable to provide these documents. It would be nice if they would admit this instead of just pretending that the problem doesn't exist with this "pre-scan" nonsense, which is essentially a lie.
SuperMgr-Sarah

We have brought this idea to the attention of our product team for further review. 

Sarah H.Austin, Tx
E

Has there been any mention of fixing this @SuperMgr-Sarah 

 

UPS denies claims because drivers do not scan and we lose thousands of dollars of goods. Back to Worldship???

R
  • rmowles
  • May 26, 2022

So this has been requested since 2017 and it's still not available?   It took until end of 2021 to be brought to anyone's attention apparently?   What's the ETA on implementation - can we have some communication please?  The use case is so clear and has been addressed by many already.  Customers want to see when it's picked up, not when it gets to depot.   Amazon penalizes scans missing from the same day.   We've had entire bags of small boxes go missing for days or a week in one case before they were found.  Since the manifest was not scanned at pickup, we could not prove product was shipped.   UPS tells us we can scan the end of day manifest - but Shipstation won't provide a manifest that can be scanned.  

B

Hi,

Is this still under consideration? It's been years. 

B
  • bccc
  • August 9, 2024

It is now 2024 and this basic functionality still does not exist. This is baffling to say the least.

G

Why can't we get an END OF DAY for UPS? USPS does it no problem. We have been trying to get this for 7 years! I know UPS sends all the data electronically soon as we print the label. But I would say 99% of us would be okay with the data being sent when we clicked END of DAY. Just like we do / did with WorldShip. 

CaraAdmin
  • CaraAdmin
  • Community Manager
  • August 21, 2024

Hello @GoodVibrations!

 

Thank you for your post! This is currently a carrier limitation; however, if there is any change, we will absolutely let you know!

 

Happy Shipping! 

 

-Cara

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