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Under Review

Ability to Lock and Unlock Address via API

Related products:Orders & Shipment Management
  • August 30, 2026
  • 2 replies
  • 14 views

When changing the address for an order inside the UI, it locks the address so future marketplace syncs will not change it back to the marketplace value. But, when changing the address via the API, there is no way to lock it. So, changes will be overwritten on the next marketplace sync. Very frustrating and makes exposing address fields via the API almost like a red herring.

This seems like a major oversight as I imagine many using ShipStation have at least an Amazon marketplace they sync with, if not multiple marketplaces. And often little things need to be fixed or standardized from what a customer entered (such as changing country from PR to US, moving data from street2 into street1, standardizing a phone number, etc).

2 replies

  • Community Manager
  • September 1, 2026
Updated idea statusNewUnder Review

  • Community Manager
  • September 1, 2026

Hey there,

This is a great idea and I will send this over to the product team, because it is an oversight that the API can’t lock addresses. While I am submitting this as a feature request on my end, I highly recommend opening a direct support ticket from your account and specifically requesting it be routed to API Support. The API Engineering team tracks these exact feature requests, and it’s possible it is something they’re working on.

Thank you for outlining the exact reason why this makes API address edits feel like a red herring!