Add a duplicate order feature

While re-ship works for me (generally) if a package gets lost or damaged in shipment, and I honestly need to re-ship, it doesn't cover the following. o I shipped the wrong item. So I need to create a new shipment, with a different item or items (all other information being the same.) o I have a customer that comes back for more and they don't just replace an order on a sales channel, but instead call me, or email me a PO and request another order of the same items. The second bullet above is more common for me. Right now, I do more data entry from scratch. I'm looking at doing sales order imports, so that perhaps I could just create a tab-delimited file, and then can just change the order number and dates, and import the order. Still a PITA.

I would like to add that a duplicate order button should also keep the same order number with an added suffix like "-2" or "-duplicate". IE, if I duplicate "XYZ-1554", the duplicate button should create order "XYZ-1554-2" or "XYZ-1554-duplicate" or a custom user defined suffix since the needs would be slightly different for each of us.

Yes we really could use the duplicate order function. Specifically for marketing purposes, we create manual orders with numerous lines on them. We'd like to duplicate the order and then just change the ship to information and save. That would save a ton of time having to recreate the same manual order with 25 SKUs on it 50 times. PLEASE create this function. Thanks!

Yes! I use duplicate shipment all the time in the shipping software I am trying to replace with shipstation.

'@everyone - Thanks for the updates and your patience! If you haven't already, please add your thoughts on duplicating vs re-shipping, or what scenarios come to mind you're looking to duplicate orders for. We're looking to size the challenge at-hand. @Sara Gharacheh Quick Laptop Cash - That being said, what do you use the duplicate order feature for with your other shipping program?

Another scenario: I just had a customer who wants to package a bunch of products of mine and have me dropship to his customers. There are about 10 items in it, and he gets a discounted price. He's the customer, but the shipping address will be different for each order. I'd like to create the order once and then duplicate it. Tonight I have to look at creating a CSV for these manually entered orders (not coming in via my regular sales channels).

'@ShipStation - all the same reasons the other people who commented have mentioned. Custom orders not through a marketplace, Multi box shipments, Exchanges, One order being divided into multiple shipments and going out on different days, etc..

This would be perfect for us as well. We sometimes need to send replacements for items that broke under warranty, and this would certainly expedite that process. Reship doesn't work because the order needs to get put into production, and in order for that to happen, I need another actual order to be created.

Today I had to ship 6 boxes (same address, same size, same weight) of items back to manufacturer. No order number, not coming from a marketplace. I used UPS.com because they have a duplicate shipment feature through their website. Shipstation really needs to add this.

I still feel we need a duplicate order feature, because I have repeat customers who want to repurchase consumables, and their orders are often the same or pretty similar. I've already commented below in more detail, however @Sara, for your purposes, here is what you could have done. You could have created the first Shipment in ShipStation, and then when you shipped it, it would have moved into the shipped status. Next, go into that shipped order and create a new label with the green (or orange, depending on what mode you are in) "Create Label" button. You will get a warning, that you already shipped the item: http://screencast.com/t/NJMG4XMSzuU Just hit Yes, and a new, separate label, to the same address, same size, same weight will be created. Do this another 4 times and you've got 6 labels for that one shipment of 6 boxes. In your case it's not really an order. It's just a shipment. So you don't need a duplicate order function. I think the duplicate order function is when you have a completely new order, different order number, mostly the same items, perhaps changing the quantity, changing the order number, and other information and then once you have the order information set you save it to a new order where it will show up in your order listing. Right now it's easy to create extra labels all going to the same place for a single order or shipment. What this feature is about is reaching back a few months, finding that customers previous order, and clicking "duplicate order" into a completely new order in the present. I hope this all makes sense.

Still really itching for this one.

Has anything been done with this idea? We still would really like this for replacements and exchanges.

This feature is greatly needed. It would allow us to duplicate an order with all customer info enter in already and simply changing the quantity of an item or modify the PO number rather than having to create a whole new order. Thanks for listening. Looking forward for this feature to be added.

We would also benefit from a duplicate order or "copy" order feature. But we are most interested in being able to change the recipient info while leaving the delivery method and items ordered the same. We often need to enter many of the same order for multiple customers, and we would save lots of time doing so if we could copy an order and change the fields that need to be changed, without starting with a blank order each time!!! THANKS!

Re-ship also does not work with fulfillment services like Shipwire

We have customers that order sizers, to ensure that their ring will fit. The first shipment we do not want to send a shipment confirmation to close out the order as shipped in the market place. Having a duplicate order button would be helpful, as the sizers do not come in as a line item, they come through as a variation on the product. So splitting the order is not useful.

When we re-ship an order, we usually need to re-make it, as our products are handmade. The ability to duplicate an order would allow us to assign it to the proper team member to be made and reshipped.

We have customers asking for reoccuring orders but this feature is not yet available in ShipStation. Any idea when this functionality will be live? This takes out a lot of manual & monthly steps for our team.

Lost shipments require reshipment. A "duplicate" order would allow us to create a brand new order record to reship asap. Thanks!

I want to reship to the same address, but change the products on the order, the weight of the shipment, and change the order number or add a +1 on the order. On my previous program it was called "clone order". It simply copies the whole order and you can fully edit it. Saves a lot of time.

We have recently had a customer request this as well. Would be very interested to know if this feature is being looked into for manually entered orders.

Hi, we have an automatic refill orders, and it would be great to just duplicate the exact order instead of re-entering the info. Save on possible human errors, Thank you!

This would be incredibly valuable to us as we send out many sample orders to potential accounts, which are the same every day, and have over a dozen items to send This would be a great time-saver for processes such as these. Alternatively, a template would be an even better solution.

We would love to have this feature as well. Sometimes a carrier loses a shipment and we want to quickly ship another one out before the 1st one has been returned.

I sometimes have to enter in manual orders with 100+ products ordered and the customer will order it again. That's what I would use a "duplicate order" feature for. When a customer literally orders the exact same thing multiple times it would save a lot of time.