For BYOA (bring your own account) sellers, ShipStation now displays an estimated duties and taxes line on any shipment where duties/taxes are billed to the payor. It appears in batch summaries and column views, it is enabled by default, and there is currently no way to hide or remove it. Support confirmed this is a known limitation with no opt-out.
The request: add an account-level option to exclude estimated duties and taxes from batch summary totals and column views.
Why it matters, specifically for the batch total. Many of us review the total shipping cost across a full batch before committing labels. That review is a cost-verification step, not a convenience. The estimated duties line inflates that total with a figure that is never actually billed (ShipStation has confirmed it does not calculate, collect, or settle these fees, and labels still purchase at the base carrier rate). Because the estimate varies per parcel, it cannot be cleanly subtracted to recover an accurate number. On large pre-order runs, where a batch can contain thousands of parcels, this removes our ability to sanity-check batch cost before purchase.
For sellers whose goods are duty and tax exempt, the estimate adds an inaccurate value to every applicable line with no informational benefit at all.
Keeping the feature on by default is fine for sellers who want it. The ask is simply a toggle for those of us it does not apply to, so the batch total reflects actual label cost.
