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In Consideration

Add customs broker capability

Related products:Orders & Shipment Management
  • January 18, 2017
  • 17 replies
  • 3 views
P
We sometimes have customers in Canada (when shipping through Fedex) who have their own brokers for customs clearance. It would be nice if we could add this information to their shipping information.

17 replies

S
yes this would be helpful to be able to add this info to the customs documents
R
  • richard9
  • July 10, 2019
A BSO (Broker Select Option) is very important and needs to be integrated into shipstation immediately.
K
  • Kevin20
  • October 2, 2019
We just came upon this need as well.
S
  • sonia_z
  • February 13, 2020
yes, please we need this option, would be helpful to be able to add or edit the customs documents for international orders.
J
  • jbrettb
  • November 3, 2020
I need this as well. Is there any way to add a customs broker?
I
  • info180
  • March 5, 2021
We need this as well
Moderator-Davis
No text available
From Moderator Davis, May the force be with you!
N
  • New2Ship
  • July 8, 2022

Still waiting on being able to add the Customs Broker information

R
  • RexB7070
  • December 1, 2022

We need this as well. Please please help!!!!

L
  • LDG
  • January 17, 2023

Yes, our company needs this feature for our customers in Canada. Please add this feature.

M
  • mferneau
  • February 15, 2023

We're shipping to a company in Canada and FedEx is not authorized to clear their shipments. We need a way to add a Customs Broker to these shipments... PLEASE!!

M
  • mferneau
  • February 15, 2023

We plan to ship to a company in Canada who requires us to use their Customs Broker. Please add the capability to add a Customs Broker to international shipments.

A
  • andrew9
  • June 14, 2023

We need this option as well. Are there any plans to address this?

S

It seems crazy to me that this is not a standard functionality of ShipStation, other shipping software's have this as a native functionality  given so many people need this.  Please add this as its been out here for several years now....

D

ShipStation, please fix this issue ASAP. My Canadian customers shipments are stuck in customs. We need fields for referencing customs broker.

thanks,

David K

J
  • JonLewis
  • October 2, 2024

Yes, this needs to be added. Customers have been asking for this since 2017. Reading the idea forum I get the idea that ShipStation unfortunately ignores these requests. 

CaraAdmin
  • CaraAdmin
  • Community Manager
  • October 3, 2024

Hello @david-lexco!

 

Thank you for your post in the community. For situations like this, carriers usually list themselves as the customs broker. In ShipStation, we can only apply the tax identifiers. It’s possible they may be missing a required customs form or not closing their shipments properly before sending them out.

 

I recommend gathering stuck orders and taking screenshots of any correspondence with the carrier regarding these delays. This will help us get a clearer picture of what's happening. Once you have this information, please contact our support team at support@shipstation.com so we can investigate further.

 

We appreciate you!

 

-Cara

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