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In Consideration

Add Picked Up, Hand Delivered as Mark as Shipped carrier options

Related products:Orders & Shipment Management
  • August 28, 2012
  • 117 replies
  • 24 views
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117 replies

S
  • steve1
  • February 16, 2021
This would be an outstanding feature! Yes Please...
A
  • admin51
  • March 1, 2021
At this point in time, this particular suggestion has 365 votes, not including mine.
P
  • pat
  • March 26, 2021
We have been delivering locally for quite some time. I agree that a Local Delivery option is needed BUT we would like a bar code function be added to the packing slip that would allow our delivery driver to scan and have the order marked as delivered vs having to manually mark it delivered. He has a ton of deliveries to make, many times in restricted areas, and isn't the most tech savvy. When we have customers asking if something has been delivered, we have to trust he has filed the delivery sheets at the end of his day, and are essentially blind to helping our customer, especially real time. By allowing him to make his deliveries and scan his packing list to mark this order shipped would provide so much more exposure for other team members to better provide customer service to our clients as deliveries are occuring.
J
This is urgently necessary option. For local delivery, we should be able to create a custom label that we can slap on the package so the drivers know what package belongs to who. We have to manually upload the list of orders to NiceLabel so that we can create shipping labels, and then manually update Shipstation and manually update Shopify. Error prone and inefficient flow.
A
  • andrea3
  • April 8, 2021
this needs to happen ASAP
C
  • chloe
  • April 22, 2021
We urgently need a local delivery carrier option, as well as a pick-up option
A
  • andy5
  • April 23, 2021
This is a must, just launching Ship Station and might not move forward without this enhancement. I asked specifically when chatting on your website, was assured there was a solution.
S
So this is obviously not an important feature to them. I have a local courier who will deliver my packages for 1/2 the price of Canada Post which is 50% of all my orders. Will save me about $50,000 a year. We've even been in contact with you, told 6-8 months out yet to adding new couriers, how is that possible, you only have about 10 now. Please, can we look at this.
I
  • info47
  • June 26, 2021
Need this feature asap! Otherwise they sit in queue.
Moderator-Davis
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From Moderator Davis, May the force be with you!
N
  • naf
  • December 2, 2021

We really would love to see the ability for these local deliveries to be marked "delivered" by our delivery driver, so that our staff can see the timing of delivery, and the customer can receive a delivery confirmation, like they do when amazon or any carrier delivers. My drivers currently have a google sheet with their route and enter the info (time of delivery, who it was left with, etc) in the sheet. My customer service team manually checks that multiple times a day and sends "your order has been delivered" emails manually to customers. Takes a lot of time. Would be infinitely better if our drivers could use Shipstation to just mark an order as delivered. 

M
  • MR13
  • April 12, 2022

We have the same scenarios.  We change the carrier to "other" in the listing and for tracking number type in "customer pick up".  Seems to work for us.

M

 

The inability for the user to edit the carrier list for the "mark as shipped" function is a major oversight. Many of the major carriers (like freight, particularly) are not in the list. I'd also like to be able to add them, or at least have a "blank" option where I could type in one that isn't in the list for a particular order.

 
Since ShipStation does not, according to the documentation, follow up on tracking on packages that are "marked as shipped," this is just a simple text list of shippers and doesn't have any real programmatic "hooks" - it should be editable by user, IMHO. I'd be SO happy to remove all of those unnecessary courier services and just have a list of the 5-8 that I'd actually use.
C

This would be very helpful!

I
  • info275
  • May 2, 2024

Please add this option. We need a pick up/internal fulfilment/blank carrier so pick up orders can be managed through the regular shipping page. 

E
  • esales
  • August 1, 2024

Local customers want to pickup at the store.  Need a carrier option for this so that no label is created.  This is a real problem for larger orders.  Considering changing to Shopify or something else if this feature cannot be implemented.  The is NOT a difficult fix.

CaraAdmin
  • CaraAdmin
  • Community Manager
  • August 6, 2024

Hello, @esales!

 

Thank you for your post! ShipStation was primarily designed for shipping orders. For more information, please see this help center article, Marked Orders as Shipped.

 

We've noted your suggestion as a feature request and forwarded it to our development team. While it's not currently on our roadmap, it has been officially recorded as a request

 

Please keep sharing your thoughts and suggestions. We are always looking for ways to improve in the future. 

 

-Cara

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