Skip to main content
Under Review

Allow delivery to UPS Access Points

Related products:Stores, Carriers, and Other Integrations
  • March 18, 2016
  • 19 replies
  • 5 views

http://compass.ups.com/new-ups-access-point-locations/ Allow delivery to UPS Access Points. According to UPS, this requries a different kind of label, and the cost is a little different - somewhere between ground to a commercial address and ground to a residential address.

19 replies

  • June 30, 2016
UPS is on board. ShipStation currently is not capable of enabling the access point API to crossover into your system.

  • January 18, 2017
Is this still not supported by ShipStation, we really want to use this service!

  • March 7, 2017
I spoke with UPS they said it is down to you guys to integrate....

  • March 15, 2017
Hey @David, thanks for checking up on this! We're constantly working on adding and improving out partnerships, and we haven't had the chance to take a deep dive into this one. We'll keep you updated here as soon as we have more info.

  • March 27, 2017
This would also work great with returns. All our returns are Access Points drop offs and to be able to send label via SS Returns would save a load of ball ache.

Would you please add this feature. This would save your users a lot of money as they are often able to avoid the $2-$3 residential delivery fee. PLEASE consider!

  • February 16, 2018
We have a ups access point and would love to be able to use this. Our customers request this from us a lot, especially in europe Thanks James

  • March 4, 2018
Any update here?

  • May 18, 2018
We really need this feature as customers are experiencing a number of issues with our work around in the US

  • May 31, 2018
Our major issue is that Shipstation cannot read the full Access Point API request which includes S2AP on it. Without this and despite having agreement with UPS, 30%+ of our customers are charged for pick up from Access Points and sometimes refused delivery. This is something competitors have managed to integrate without issue (shipper HQ named by UPS) so we can't understand Shipstation's reluctance to add this. Please look into this with urgency!

  • August 6, 2018
Any update here?

  • January 9, 2019
This would be extremely helpful as we are being charged a "residential area surcharge" by UPS on all parcels delivered to a residence. Integration with the UPS Access Point API would save our company thousands of dollars.

  • September 6, 2019
How is this still not integrated yet, all your main competitors have it! https://shipperhq.com/ups_accesspoint https://goshippo.com/blog/shippo-ups-ready-program-fedex-compatible-partnerships/ I'm considering leaving ShipStation just for this feature!

  • September 17, 2020
Hi, any further update on being able to ship to a UPS access point? Last posts are dated.

  • October 2, 2020
This is an extremely important feature. We use Access Points for customers that only have PO boxes or live where UPS would otherwise charge a fee to deliver to them. The problem is, if you don't select 'hold at UPS access point' and ship it to an Access Point, that access point has the right to charge your customer a fee. Yesterday I had a grumpy customer agree to pick up at The UPS Store and when he showed up, they wouldn't give it to him unless he paid $7. So he refused delivery and left a bad review. I spent an hour on the phone between the customer, the point, and my UPS rep. The bottom line is, we are counting on ShipStation to make this feature work, and as the premiere shipping provider, it should already have been an option. So let's go SS!! I've attached a screenshot of customer letting me know this happened.

shopheroic
  • October 28, 2021

We NEED this integration! Come on shipstation, this topic has been pending review for over 5 years. 


  • May 18, 2023

This would be a great enhancement, we are debating going back to UPS/worldship because several key UPS functions are missing. Like getting emails about delivery verifications so address could be fixed in real time and this being able to send directly to access point in known bad area's with high theft. 


scott30
  • Employee
  • May 4, 2025

Any update on being able to use SS to ship to UPS access points?

Presently, it a package needs to go to an access point, I'm having to default to my UPS account to purchase the label. 


CaraAdmin
  • Community Manager
  • May 15, 2025

Hello @scott30!

 

Thank you for inquiring about this feature request! I've contacted our developers to check for updates, and I’ll share any new information as soon as I have it.

 

Happy Shipping!

 

-Cara