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Allow users to configure mapping of Shopify Notes and Additional Details fields

Related products:Stores, Carriers, and Other Integrations
  • September 9, 2026
  • 0 replies
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rcshipping

Please allow users to map which fields in ShipStation the Shopify Notes and “Additional Details” fields map to. Currently both of these fields automatically map to ShipStation “Note from Buyer”. You should let users map to their desired fields! For example, let us map Shopify “Notes” to ShipStation “Gift Note” - that’s the whole purpose of this field. Furthermore, you have mandated a 2:1 mapping where both the  “Notes” and “Additional Details” fields are mapped to the same 1 field in ShipStation (“Note from Buyer”) without allowing us to change that. I don’t want Additional Details to also map to this field. I was able to set up a Custom Field Mapping to allow Shopify “Additional Details” to map to ShipStation Custom Field 2 but it still repeats/duplicates/concatenates the data into “Note from Buyer”. These are basic functionality to run our business on Shopify and ShipStation and improving mapping capabilities should be a high priority for ShipStation. Thank you for considering.