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Allow users to select orders in a list and bulk email those customers

Related products:Orders & Shipment Management
  • July 7, 2012
  • 65 replies
  • 52 views
We do a lot of presales on shirts that can't be shipped right away when sold. It would be nice if we could select orders from any list of orders and send an email to those customers. It would just be another action at the top of an order table like hold until, mark as shipped, etc. It would open a dialog that would allow us to put in a subject and a body for an email to update the customers about the status of the items they have ordered. This would cut down on a LOT of support emails if we could easily message to these people on a regular basis while they are waiting on their order to ship.

65 replies

  • josh60
  • August 29, 2012
I have a product that will ship a few days late, it would be great if I could send an email to all customers that ordered this product and are awaiting shipment. Additionally, I would like to give them a refund on shipping cost. It would be great to have that feature as well.
A variation on this, or option, would be to copy the email addresses for the selected people to the clipboard (separated by semicolons). Therefore the email could be sent from an email client rather than ShipStation servers.
  • ian11
  • Author
  • September 30, 2012
Agreed dcheckler.. but from a standard email server one can only send to around 100 emails at a time and often there is a daily limit of 500 or so. A lot of times.. like right now.. I will have 200+ orders waiting on product. I don't want to have to manually split up those emails. Maybe mailchimp integration? That would work for me.
  • daniel41
  • January 3, 2013
Yes, yes, yes. We would like to use EMAIL TEMPLATE feature of ShipStation for this request, so we can select/check the order, push email button (perhaps next to Hold or Cancel button), select an email template, and send. Even sending template emails to one customer at a time would save much time.
  • daniel41
  • January 3, 2013
Oh, with EMAIL TEMPLATES, it would be nice for the pop up to allow you to select the template and have a field to add additional notes to the email at the end, as P..S. option ....
  • mike111
  • February 14, 2013
This would be a huge help for us as it relates to backordered items. We need to email customers quite a bit, to notify of backordered items. If our warehouse team could do all of that within ShipStation, as opposed to jumping back into our marketplace, that would be a big help for our guys and would keep all their tasks manageable within the ShipStation platform..
  • jeremy33
  • March 1, 2013
Being able to send custom emails to individual or bulk customers is essential. Coming from ShipWorks I feel let down that this isn't already an option. :(
  • info1139
  • March 2, 2013
I agree that it would be nice to be able to select orders and send emails or invoices to them and select a template at the time of sending. It would be helpful on backordered things but also when asking for feedback or reviews. I switched from Shipworks to Shipstation in the fall and Shipworks had this feature. It's just nice to not have to go copy the email in order to communicate something with the buyer.
  • sophia1
  • March 15, 2013
Totally Agree, I really need this feature too. Shipstation please add it!
  • sophia1
  • March 15, 2013
Looks like one way to deal with it, at least if you are doing manual orders is: Create your custom email, set it as the shipping confirmation email for your manual store, select all your orders that are backordered and select 'Mark as Shipped', click the box to notify customer, click Mark as Shipped... email will be sent, now go to Shipped orders and select all of those and restore them to awaiting shipment, and reset your shipping confirmation email. Just an idea... I just did a test batch and it seems like it works.
  • cs35
  • September 6, 2013
I think it is good feature to add. Please do it ASAP.
  • paul45
  • September 17, 2013
I would use this. Please add.
  • sdees
  • December 6, 2013
This would be perfect on days like today where we can't ship because of bad weather, but need to let our customers know that we still will ship their items as soon as possible. The fact that this feature is not already available is silly.
  • kym1
  • December 14, 2013
Yes, yes, yes! My store accidentally oversold 30 of one item, so it would be great to be able to email those people in one bulk email to tell them the order will be slightly delayed!
Hi All, I think it would be great to have an email go out to the customers for example 7 days after the product was shipped ..
  • cindy2
  • July 11, 2014
We would use this. We need to notify customers via email who are local that there order is ready to be picked up and we do not want to marked the order as shipped until someone has come to pick the order up.
  • haik
  • September 14, 2014
This would be pretty amazing! We're also sending a lot of pre-orders and would love to be able to send custom notifications to a select group of customers without having to export email data and send through another email client.
  • tinman
  • December 5, 2014
Yes... I would love this feature. Also, when bulk emailing - if recipient email addresses could be hidden from recipients (in the interest of customer privacy). Also, the ability to specify a custom reply to email address would be nice.
Yes! I would totally love and use this! It wouldn't even need to be bulk for me - even if I could do it on an order-by-order basis, click Send an Email... and then select one of my templates from the list, much the way you can in Automation Rules. Would be super handy and save a ton of time!
  • a11sus
  • January 15, 2015
I would use this 10-40 times a day if it was available. Please?
  • heather15
  • February 6, 2015
we agree. our products are all made to order and it would be great if shipstation could show some kind of progress on those orders...like they go from received to being produced to being received in shipping...it would save us a ton of customer support emails.
  • tinman
  • April 1, 2015
I check back weekly to see if this has moved up the priority chain. :) Another idea to attach to it.... if said emails would be logged into another "notes" category called "email."
  • travis13
  • April 5, 2015
Throw me on the list!
  • admin224
  • June 4, 2015
Ability to send an e-mail on demand from within Shipstation (e.g. where order delay or out of stock). You could simply click on an order and select the e-mail form you want to send and it would send it at that time (rather than sending an e-mail on shipment or on import). I think this would be fairly easy to implement and would allow a user to send a user an e-mail (containing automatic fields) in cases such as an address verification fail or there is a delay.
  • chris107
  • June 16, 2015
YES YES YES! This feature seems like a no-brainer. ShipStation users need a way to bulk update customers on the status of their orders. There is currently no way to do this in our selling platform.
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