Allow users to select orders in a list and bulk email those customers

Hello, I talked with Greg S. regarding Ship Station automatically sending out emails for any cancel/void type shipments. I was told I would have to manually check off the cancel/void as sent, and modify an email template to send out to customer that the order was cancelled. I'd like this option to be added. "Email receipt when an order is cancelled/voided." Thanks.

Is this feature available yet?

Lots of users and I have actually already voted on a similar feature-request here: http://support.shipstation.com/forums/126593-request-a-new-shipstation-feature/suggestions/2982964-allow-users-to-select-orders-in-a-list-and-bulk-em We would definitely love the ability to manually send customers emails from ShipStation. We're a made-to-order business, so it would be nice to send customers delay notices. It would also be nice if this worked with the automation features, so we could automatically send an email to customers after their order is X days old. This currently does not work because the automation rules only get applied on import, and it's impossible for an order to be imported that is more than 0 days old, so the rule never gets applied.

i would love this. i stopped doing pre-orders on items that are on their way to my warehouse because if the delivery is delayed, i would get tons of emails from customers asking whats when we will ship. this idea will allow us to get more sales sooner.

Yes! Why didn't I think of it? When I email customers I have to type in a subject line that contains the relevant order number so I can make decisions upon reply. Just having ss populate this would be a huge time saver.

PLEASE add this! I need to email 1600 people that their product is delayed and I simply CANNOT open every order and click on every email address! It's just not feasible! Just generating a list of email addresses would be sufficient, if I could filter the orders affected and generate a list of all their email addresses so I could BCC them all. I can't imagine why this isn't already a thing, since clearly it's been being requested since July 2012.

Thanks for your updates, everyone! If you have any more anecdotes or examples of times when you need to update a group of customers, please let us hear it! We read your feedback daily and use it to help us shape features! @Casey - If you go to Insights > Reports > Raw Data Exports > Orders you'll be able to see a report of all the information regarding your orders which will include your buyer's email address for you to use as you please. Feel free to chat in with us if you'd like more info on the reports, exports, or anything else :)

Sometimes we have several customers whose address failed US address verification. While some we can correct ourselves, other times we need to e-mail the customers. Allowing us to select these orders and e-mail them via ship-station would be very helpful and much more efficient then having to send multiple e-ails. I don't think your suggestion regarding raw orders would work where you only need to e-mail SOME customers about a delay to their order (e.g. where only one SKU is back-ordered). Is the reason this hasn't been implemented that you don't want Shipstation mails servers being bogged down with promotional e-mails? If so, could always consider limiting the number of these e-mails sent by membership package...

I needed to send emails to all 70+ of my open orders due to a delay of product arrival from a manufacturing error. I accomplished this today by exporting all of my orders to Excel, and blind copying a single email to all of my customers. The issue with this is I lose personalized emails that are normally sent through SS, such as automated shipping confirmations, and I don't have the man power to send 50-75 personalized emails one-by-one. This should be simple to add to SS, so I'm not sure why it's taken over 3 years to implement... If bogging down the servers is an issue, place a limit on emails allowed per day/week based on membership packages.

This would also be very convenient for backordered products. There's often this window between when a product gets setup as backordered with an automation rule notifying them of the delay and which orders already missed that window. Sometimes hitting the refresh automation rules to all open orders will do it, but sometimes I don't have the automation rules and filtering setup in a way that works like that. It would be a lot less time consuming to be able to select all 10 people affected and send them an email thru SS, instead of exporting the list, as many people have stated here already.

Agree - and if we can send shipping confirmations AND now delivery confirmations - why can't we email customers about other things like order status? We offer nearly all custom products and it would be brilliant to use SS to update customers as their order moves through our production process. How do we do it now? We ALSO use, sync and pay for ShipWorks - it easily emails customers status - but wow. Two shipping services - one only for email? Exporting and emailing through a mail merge isn't a productive way of doing things. The emails are already stored in SS and we are already emailing automatically.....

Just had a situation come up- we're releasing a 4.0 version of a book, and want to send an email offering a free ebook version of 4.0 to all customers that bought 3.0 in the last month, to eliminate any discontent in missing the new version. I've tagged all the customers but I can't do an automation rule and "reprocess automation rules" because these are all shipped orders not "open" orders.

Thanks for all of these great examples! If you haven't yet, please do add your business examples and challenges here to help us understand the full picture of how you and other users would benefit. @LifeSpa Shipping Dept LifeSpa - Reprocessing Automation Rules also don't run to re-send emails. Here's some more info on what it does: https://help.shipstation.com/hc/en-us/articles/205899938 You can obtain your customers' emails by exporting the "Raw Data" from the Insights page under Reports. You may benefit most from the "Orders" Raw Export. This may only require light spreadsheet use--a filter to isolate your orders only with your 3.0 books. Understandably, this may not be feasible to do daily or often but I hope it's something you can do today while we research this further.

'@ShipStation - Thanks for the tip. I did end up exporting the Raw Data to be able to send a mail merge in Outlook. :) But it'd be a lot easier to not have to do that, and i'd also have the history of having sent those emails to those customers in ShipStation.

We manufacture the products we sell, so having the ability to send bulk emails to batches of orders would allow us to provide updates to our customers on the status of their order, without having to spend all day to do it. PLEASE add "send email" to the drop down list under "other actions" and allow us to select one of our email templates for the email. Thank you in advance!!!

we cannot wait for this feature....it's an absolute must. we make our products to order and being able to notify customers automatically of their place in that process would be invaluable.

Any update on an anticipated availability date on this? It's been almost 4 years since the idea was first posted.......

ShipStation Admin, any word on a decision? We could really, really, really, really use this feature! It would make it so much easier (that is, possible) to send customers updates on the production status/progress of their order. Certainly it can't be that difficult to add??

'@rachel, We have not yet made a decision on such an idea. Currently, it is possible to send an email at the time of an order's import into ShipStation, upon the shipment and delivery notifications going out, and they can be resent by clicking "Resend Confirmation(s)". Continue giving us workflow-related reasons that you guys would like to see this feature added as it would relate to notifying a customer of an existing shipment that is being delivered.

Admin, the ability to send an email at the time of import is helpful, but is just part of the equation for us. We do customized/personalized orders and those orders go through several manufacturing steps before they are ready to ship (proof approval, printing, finishing, etc.). Like many others have posted in this thread, we want the ability to easily send out updates. For example, when a batch of orders is sent to printing, we tag all of those orders a certain color. It would be really convenient to show only orders tagged that color, select all of them, and then select "send email" from the "other actions" drop down and then be able to choose an email template to use that lets them know their order has progressed to that next step in the process. Doing that one by one is just an impossibility with a lot of orders, so the bulk select and email option is real necessity to keep our customers informed and happy.

No update? I am always anxiously awaiting the release notes...to be disappointed that this feature is still not available. It's so critical for our business. Particularly at holiday times when we can get backed up with orders and need to notify customers quickly.

'@ShipStation- what's going on with this? It's been under review now for more than 18 months, and it has been 6 months since the last update. This is a critical feature for us, as explained in previous comments.

'@ShipStation - Could we get an update on this critical feature?

Hello. We want it pre-ship, here's why. We get order frequently that are "Flagged" as an address error. Many of these are known customers or obvious errors easily fixed by shippers (Ste on wrong line, common mispelling, etc.) but about half require us to contact the customer ... missing apartment number, transposed addresses, etc. For those orders the shippers send and Email asking the customer to verify/correct their address. We have a very nice template built in Ship Station that inserts customers names, order # etc. but there is no way to send it to the customer to elicit their response. This would make a great program even better, it's a pretty common, routine, and useful function in this type of software to be able to communicate with the customer regarding shipping issues -- whatever they may be -- from inside the platform. The really nice ShipStation templating feature would makes this feature a standout in the field. We at Discount Vials, for those and other reasons, think this feature would be very useful and you should implement it. Thanks for considering out request.

Imported orders get tagged if they have a bad address. We then have to email them in another software system to ask the customer how to fix the address. It would be easier to email directly from SS and have it leave notes in the activity log. Even better would be the ability to create email templates that will include the name and order ID.