Allow users to select orders in a list and bulk email those customers

agreed need this...

Shipstation - can you kindly provide a release date for this feature?

Hi @Nate, thanks for checking in on this. This idea is still under review and hope to hear more about how you and others would use bulk emails.

Hello. Can you provide more details/transparency on the review process? Here are some points to open the discussion: 1. What are some concerns SS has about this request? 1a. If you do create a bulk email feature for existing orders, just make it wide open and customizable like you already do with your templates. Users will be able to insert their own trigger points that are already present in your automation tools. 2. Can a list of workarounds be created that would limit SS exposure to large email quantity? i.e. -create PDF template that can be attached and emailed through desktop client email. 3. Help SS users understand why a review may take 2-3 years. ( the design process of a recent Lexus grille took 3.5 years to complete

One more clarification: ShipStation currently has everything in place for emails. The only thing missing is to be able to make emails work with existing unshipped orders that have already been imported. If you allowed emails to work with orders in that status you would solve it.

I would use it to let customers know when their order will ship if it's backordered.

Hi @nate, Thanks for reaching out! Additional feedback is always appreciated. This idea is still on our radar, and we'll update you here when we have more information. The ShipStation product team closely monitors the feedback forum to understand the business challenges at hand. We're constantly prioritizing new integrations and ideas based on comments, votes, and helping you ship efficiently--to name a few factors. Please keep an eye on our blog and release notes to see what else we've been working on.

During the hurricane I would have liked to be able to easily notify my pending orders by e-mail that there is a delay.

Ok - let's get started on this one Admin. It'd sure be a great addition to help communicate with customers in the 4th qtr.

I see the email packing slip feature is available in the mobile app when you go to print a packing slip. Let’s get this email packing slip capability on the desktop version. Being able to send the customer a custom email anytime during orde processing is grand.

Hi product team - can you provide any updates on being able to email customers things like: "Bill - thanks for your order is due to ship on Tuesday" "here's the copy of that invoice you requested since Shipworks doesn't let sellers show pricing on shipment emails" "Dear customer - I am wanting to inform you that your order has multiple tracking numbers since it shipped from various locations. My current shipment manager, ShipStaion, only lets me show one tracking number on the order, so I wanted to reach out to you and make you aware of this so you don't freak out" "Hello Jane - thanks for your order. Here is that commercial invoice you needed in order for your order to pass through customs in Indonesia" "Bob - here is a copy of your revised order. We only had two of these in stock instead of the three units that you ordered. The tracking number will follow in another message tomorrow". I would love to be able to send custom emails through Shipstation - yo whassup with you guys? Whatcha thinkin about in Austin? Thanks for taking all of your time to roll out really important things like testing fancy fonts and popular things like Bandcamp and Cin7 June 2017|June Monthly Round-Up "We could brag about how much testing we put into it or the fancy fonts we chose, such as Roboto and Adelle Sans. But what you probably care more about are the results and the fact that lower case i’s and l’s really look differently now".

We want to send emails to customers for each stage of the manufacturing process (which is how we use your tag system). Every time a tag is updated, the customer gets an email stating "your order is now in production", "your order is now awaiting pick up", etc. As others have noted, at the moment the system is able to automate emails only when imported. If automation was also able to be manually run, that would be huge. Could be done one of two ways: 1. Run automations that are email related every time order sync. So if we need emails to go urgently, we just re-sync. 2. Just add a button next to they sync button "Run Automations", or "Run Manual Automations"

Any decisions been made on this? It’s desparat needed

Any update?

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