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Under Review

API branded Tracking Page

Related products:Orders & Shipment Management
  • August 12, 2016
  • 37 replies
  • 23 views
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37 replies

A
Not only am I blown away that this feature is apparently not there, but I am shocked that this is still being discussed 2 years later?!? Its not rocket science fellas, give us a link format that we can include in our own emails and portals. Had I known this was not there, it may have swayed my decision. Such an easy fix, inexcusable that it is not there by now!
J
  • jonathan12
  • November 29, 2019
Would love this too. We send our own shipment notifications to include various account details, and I would love to be able to pull the branded tracking page URL from the API. Alternatively, it would be easy if there were either some URL construction function that allows us to create the correct URL in shipstation. Or why can't there be some simple approach to construct a URL that SS could redirect to the right branded page. https://www.shipstation.com/custom-tracking/:store_id?tracking=:tracking
J
  • jonathan12
  • November 29, 2019
Or even better, why not allow an iframe that you could drop directly into your page?
J
  • jonathan12
  • November 29, 2019
It's a little crazy this hasn't been added. It has been over 3 years and is such a simple product feature to enable! Do any of these community ideas ever get implemented? We have a big gap in tracking experience today because we send our own shipment notifications and would love to be able to link directly to the SS Branding page vs building our own. If we could either construct the URL on our own to link directly or pull it from the API, we would send tracking requests via our shipment email to the custom branded page. Alternatively, if we could iframe the branded experience into our page, we could do the same on our site.
J
  • joe4
  • December 3, 2019
This could be a dealbreaker for us. Thanks Please add this feature.
O
can we get this feature added soon?
H
  • haleigh
  • August 21, 2020
We are currently in the process of fixing our website, and we would like to update how we allow our customers to track their shipments. I usually send them an email with the tracking information, and it leads them to here, but on our website, I can only send them to this page. I want to be able to direct them to their tracking page (the first link) without them having to enter their order number and zip code. Is there a link I can send to my developers that will allow them to do that on our website? Is it an individual link for every tracking number? Is there I way I can export that out of Shipstation if it is?
S
  • sales146
  • November 18, 2020
it would be great if you guys had a page that i can link to my website so customers can put in the tracking number and track their orders vs only being able to do this via the link in the email that's sent to them when their order ships out.
O
  • orders35
  • March 8, 2021
It would be great to offer a link on our website for customers to track their orders directly by entering their order number online -- in addition to the emails they receive with package tracking info.
Moderator-Davis
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From Moderator Davis, May the force be with you!
C

So, there is a way to generate the URL required to load the branded tracking page using the data from the API...

 

Example link:

  • https://trackshipment.shipstation.com/?branding_id=[YOUR PAGE ID]carrier_code=['SHIPMENTS CARRIER CODE' per API response]&tracking_number=['SHIPMENTS TRACKING NUMBER' per API response]&order_number=['SHIPMENTS ORDER NUMBER' per API response]&postal_code=['SHIPMENTS SHIP TO POST CODE' per API response]&locale=en

You can get your branding ID/page ID from any of the links Shipment and Delivery notifications shipstation sends to your clients when the Branded Tracking Page is enabled under Store Setup.

 

LIMITATIONS

  • ShipStation has not released an official way to do this, as such, the above is not a perfect system. If you are sending more than one parcel to the same customer (and under the same order) and each parcel has a different tracking number then the above solution will not work and you may need to engage a developer to write a bit of code to generate multiple links. 
E

I've asked support about this as well and was told that no, there currently is no way to get a link to the branded tracking page. I don't remember the exact wording of why they told me it wasn't a thing, but it was along the lines of the branded link that is sent to the customers in the emails is tracking number specific. Idk how difficult it would be to set up a tracking page that pulls the information from ups (or whatever carrier you're using) when the tracking number is entered into the tracking field, and display it the same way it does when you click the link in the email notification. 

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