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Automation - Ability to Change State and Country (for USPS to Territories)

Related products:Orders & Shipment Management
  • March 24, 2015
  • 16 replies
  • 18 views
For USPS to ship to a US territory, the state must be the territory abbreviation and the country must be "United States". However, orders are often imported from the marketplaces with the territory written out in the state field and/or the country set to the territory. These must be manually changed for USPS shipments or an error occurs during label creation. This is a near daily issue for Puerto Rico. Having the ability to create automation rules with actions to change state and country would be very useful, and there would probably be other areas that this could be useful for as well. A previous suggestion was opened for this issue three years ago ( http://feedback.shipstation.com/forums/330429-product-feedback-fresh-ideas/suggestions/7306715-puerto-rico-rate-to-state-error ) but was closed without resolution. I can't imagine this being a difficult feature to implement compared to many of the existing automation actions that are more complex, and it should benefit nearly every medium to large seller that imports orders from marketplaces.

    16 replies

    I receive multiple orders from Puerto Rico everyday Each time I have to manually change the state to PR from Puerto Rico or i get a rate to state error Shipstation should be able to change it to PR automatically
    jitneystandwhol
    I also have this issue, they list "Puerto Rico" as the state but ShipStation (or Stamps.com...not sure where the error originates) doesn't recognize it. The solution is to change the state to "PR". I can't speak for the OP but our orders import directly from eBay. We generally ship about 10 orders to Puerto Rico per week and have to manually change the state to "PR" on most if not all of them.
    • souellet1
    • October 1, 2015
    When shipping with USPS, in the "Create label" tab, all my Puerto Rico orders show "Rate to State Error". I have to manually edit the "Ship to" by replacing State by PR (must be in capital to work), and replacing country from Puerto Rico to USA. Then, I can purchase postage and ship...
    Same exact problem for me. The info is coming straight from eBay. I was told by an eBay customer that is the way they have to enter their information in per eBay. Can ShipStation correct this?
    • feedback
    • November 13, 2015
    Hey, @DylanB! Thanks for the update. Is this happening only for your eBay orders?
    • admin156
    • June 2, 2016
    Please auto-correct Puerto Rico to the proper state code of PR.
    • feedback
    • June 6, 2016
    Hi! Thanks for the suggestion, at this time the address verification system used within ShipStation doesn't have the capability to autocorrect a state field from its spelled out name to its two character abbreviation. For instance, eBay sends California over as "CA" but the same is not always said of the way we receive Puerto Rico, which as you may have seen will sometimes send us the state name over as "Puerto Rico" instead of the required "PR". If anything changes on the way this is handled, we'll update through this thread!
    • admin156
    • June 6, 2016
    Yes,clearly that's not how it's working right now. However, creating an automation rule so it can be corrected in the cases where it's not right would at least be a workaround. Currently, I have no way that this can be fixed automatically, and it seems silly to have to rename "Puerto Rico" to "PR" manually. So, what will Shipstation do to provide the correct (and REQUIRED) format so shipping can be done without manual intervention?
    • feedback
    • June 8, 2016
    HI! @Zachary, I've added your request to an existing one. Our developers have been alerted of this and I’ll alert this older thread with any updates to how we handle territory names being transmitted in the feed.
    Hi Shipstation and Shipstationers, We have this same issue. We suggest Shipstation RULE ACTION options be added, so it is up to the Shipstation customer to use the solution. Tags are not effective because this is the type of inefficiency that is bothersome but does not occur with enough frequency in one batch for tag/bulk edit method to be helpful. Add two RULE ACTION options: 1) Set State to... 2) Set Country to... This would require no modification to AIS services and would solve this issue for many Shipstation customers. Thanks for your prompt attention.
    • fredwarner1
    • Author
    • Employee
    • October 20, 2017
    Having the ability to change State through an automation rule would be very helpful here. In a batch of 100-200 shipments, there will often be 2 or 3 going USPS to PR (or other territories). Having the errors and having to manually change addresses really puts strain on our process. It seems like it shouldn't be too difficult to add one more Action in automation rules. You can already filter by State.
    Puerto Rico Rate to State error I receive multiple orders from Puerto Rico everyday Each time I have to manually change the state to PR from Puerto Rico or i get a rate to state error Shipstation should be able to change it to PR automatically We are getting way more PR orders and its a PITA to change the addresses. It would save me 10 minutes a day.
    Orders with shipping address State says "Puerto Rico" should correct themselves as "PR" instead of making us crazy trying to guess what's the problem with this order that system can't print label
    • cls
    • September 26, 2019
    We have a similar problem. Several repeat customers will not transfer from Quickbooks with the correct country. This keeps the customs documents from populating. An automation that would set or change the country would solve this problem. An automation to set the customs declaration regardless of the country saying USA would also solve this.
    • info58
    • June 16, 2021
    Same thing applies for Fedex. PR is considered an international territory for Fedex but considered a US territory for Shopify. If you are using Shopify for your store and use Zonos as your international checkout platform, even though Zonos will populate the correct address that the customer entered with the country as Puerto Rico, Shopify will change the country to United States. Therefore, the order will show PR, United States on Shipstation and it won't let you ship it as it won't populate any Fedex services. You will have to manually change the country on the order to Puerto Rico and only then will you be able to ship the order. If Shipstation added an automation to be able to change the country on an order based on the order state this would fix the issue. Please add this as anyone who is using Shopify with Zonos and Shipstation and shipping through Fedex will run into this issue for Puerto Rico orders.
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