Customer made a mistake in their delivery address when entering order. Currently we have to update the address in Shopify, then manually update in Shipstation. This should be automated update into shipstation (just like a quantity change, or item add/delete).
New
Changes to delivery address in Shopify to auto update in Shipstation
Hello @genevieve1!
Thank you for your post in the Community! You contacted support already, and they shared some helpful insight.
When you update the address on a Shopify order still awaiting shipment in ShipStation, that change will sync the next time your Shopify store refreshes in ShipStation. Shopify sends us updates during each refresh cycle, so as long as the order hasn’t been shipped, any changes—like address updates—will be reflected after the next refresh.
You can also manually update the ship-to address directly within ShipStation.
Let me know if you have any other questions—I’m happy to help!
Happy Shipping!
-Cara
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