Hi ShipStation community,
I'm Kevin, co-founder of Be Healthy, a French based brand in the health supplements space. I'm posting this feature request because Colissimo PUDO (Pickup/Drop-off) support is a critical missing piece for any merchant operating in France.
The Problem
Colissimo — operated by La Poste, France's national postal carrier — is the dominant shipping solution for French e-commerce. A large share of French consumers actively prefer home delivery alternatives: they choose a pickup point (post offices, local retail partners, lockers) at checkout rather than receiving parcels at their door.
The issue is that ShipStation currently does not support Colissimo PUDO services. Attempting to create a label for a PUDO order in ShipStation returns the following error:
> *"Le code ou l'adresse point de retrait n'a pas été transmis."*
> (Translation: "The collection point code or address has not been transmitted.")
This is a hard blocker — not a workaround-able edge case.
Why This Matters
France is one of the largest e-commerce markets in Europe. Colissimo PUDO is not a niche feature — it is a baseline expectation for any merchant selling to French consumers. Without it:
- Orders where the customer selected a pickup point at checkout cannot be fulfilled through ShipStation
- Merchants are forced to manage PUDO orders outside of ShipStation entirely, breaking automation workflows
- It pushes French merchants to evaluate OMS alternatives that do support this natively (Shippingbo, SendCloud, Boxtal)
I've personally spent significant time trying to find a technical workaround via the ShipEngine API (`ship_to_service_point_id` endpoint), Make automations, and Shopify metafields — without success. The limitation is at the carrier integration level, not something that can be patched client-side.
What We're Asking For
Native support for Colissimo PUDO in ShipStation, specifically:
1. Transmission of the pickup point ID (`locationId`) to Colissimo's API when generating a PUDO label
2. Ability to read the selected pickup point from the Shopify order (already stored as a metafield or order attribute)
3. Display of PUDO-eligible Colissimo services in the ShipStation UI without generating errors
This is technically feasible — Colissimo's API fully supports PUDO label creation. The gap is on ShipStation's side in passing the required parameters.
Community Ask
If you're a French merchant or work with French carriers and have hit this same wall, please upvote and comment. The more visibility this gets, the better the chance of it making it onto the product roadmap.
Thanks for reading — happy to provide more technical context if useful for the product team.
Kevin
Be Healthy