"commercial invoice"

'-Setting to indicate that all USPS international shipments should have a commercial invoice. When this setting is turned, on whenever a label is created the corresponding commercial invoice is generated, and is available for download on the shipment page. When setting is turned on, once batch is done, the commercial invoices are available for download, and would include commercial invoices for all international labels created for that batch. -Setting to indicate that for UPS and FedEx carriers, use ShipStation commercial invoice instead of the one provided.

^ This feature would make our shipping process much faster.

this is an absolute must. not just for usps orders though.

This function is something that our company desperately needs from ShipStation

Should also allow the ad-hoc printing of Commercial Invoices as needed.

Please add this feature as soon as possible! Critical for our store and would save a lot of time, all international shipping forms should be able to be integrated including Certificate of Origins also.

sorry for typos and not proofing before sending; just got tired of sliding back and forth between SS and usable paperwork knowing many others have already requested these fixes....

I ran out of votes, but I am totally with you!! NEED THIS ASAP. Also getting the API to bring in the customer phone number and email with the API, I was told that it was because it was on FedEx side. I know that they are working on trying to get the FedEx One Rate going, why not also try and get this fixed at the same time.

If this does not yet exist, it should be implemented as soon as possible. Commercial Invoices are a critical document that we rely upon. Thanks!

This is a must for DHL. Very time consuming otherwise.

My company needs this option! UPS and FedEx makes a sloppy invoice that does not fit our needs. If we can customize this option it would be awesome!!

Not having this option is extremely detrimental to our business. We don't/can't do things electronically for various reasons and not being able to print 4 copies of a customs invoice kills our int'l shipping ability. It's been 3 years, guys.

Commercial invoices are available through ShipStation! Go to "Shipments" tab after completing the shipment and find that particular order. There will be a "Other Forms" image beside the green cart and envelope. Click it. You're welcome!

Brian - that is true, but it's an awfully inefficient way of handling something that is a requirement for shipping intl. This is especially true when you have 80-100 intl orders going out with 500-600 domestic every day. It needs to be automated, or at least have the option for automation.

Completely agree. There is a way to do it but it's hard to find and annoying to have to keep finding it for multiple DHL orders.

It's staggering that this system cannot generate Commercial Invoices - this is a fundamental, universal requirement. No, I cannot click in the "Forms" column in my Shipments view, because there aren't any forms there. When I submitted a support ticket about this, I was told "We don't generate commercial invoices when you use USPS - you don't need them because we put all the info on the USPS labels." This is utter nonsense - many countries require multiple copies of a separate commercial invoice with every shipment. And hey, sometimes my customers would like to have an invoice too! At times I think the ShipStation team has never actually been in a business that involved shipping anything outside the USA.

Hey @Julia, thank you for adding your comments here. I found documentation with USPS that says what required forms are needed by each service: http://pe.usps.com/text/imm/immc1_009.htm#ep1000983 I only see Commercial Invoices applicable to Global Express Guaranteed, a service we don't support today (although there is an idea in this forum if you'd like to add your support for it!). I understand each country might have different requirements but it's my understanding that the required information for shipping will be present in the labels printed. As for a copy for your users, have you looked into using your packing slip as an invoice? I've seen other shippers modify their templates as a sales receipt or invoice. What kind of information are you looking to provide to your customers?

This is the second time that USPS outgoing shipping recommendations/requirements have been presented as an argument that commercial invoices are not needed. What's being ignored is that regardless of what USPS says they want at the sending end, commercial invoices ARE required by (or at least helpful at) pretty much all customs agencies at _destination_ countries. Just try shipping something to Poland, Slovenia, China, Brazil, Germany, Romania, and many others without a commercial invoice. USPS can't even track a package once it gets to destination customs half the time, do you really think they care about getting destination country documentation requirements right? A Packing Slip is not an invoice. It says "Packing Slip" at the top, whereas an invoice says "Invoice" at the top. Invoices also have numbers; the SS Packing Slip doesn't have numbers. I can't understand why there is such resistance/pushback from ShipStation on a feature requested by quite a number of users, for something that is and has been standard procedure in shipping since clipper ship days, and which is offered by pretty much every one of its competitors.

Julia is right about the fact that regardless of what a carrier says is needed, the actual customs departments of certain countries still want a paper copy of an invoice. You can create a custom "packing slip" in ShipStation that's really an invoice that contains all the information customs wants. Still, you ShipStation folks should know that most of us look for something that says "invoice" and ShipStation does not have that. A custom packing slip is a workaround but you guys should look at making a more prominent commercial invoice option.

Thank you @Kyle and @Julia for clearing that up! My apologies for misunderstanding. As it stands today, there is no dedicated document for commercial invoices, but using a custom packing slip will allow you to easily have order information applied to a document. You can change the title from "Packing Slip" to "Invoice" (or whatever your needs are) by going to Templates > Packing Slip Templates > Copy the default template. In line 5 of the "Order Header" section, you'll see "Packing Slip"--this is the title of the document. Simply replace this with anything you'd like. Hit "Download Sample" to see your changes. We’ll look into adding this standalone document, and any helpful information you can provide with your own international shipping experience will help the product team understand this issue better. How often are you shipping internationally (as a percentage)? And how often do you or your customer notice a shipment is being held up in customs due to a lack of information?

I've been using a customized packing slip for invoicing for the past week, and it's OK. I thought that custom packing slips were only available to Silver plan users, but it's working for me during my trial. I think this is a fundamental need that should be available to Bronze users. About 50-60% of my shipments are international. Many, many of them run into customs delays of some kind, but one rarely ever finds out exactly what the problem was, so one does everything one can to provide everything that they might possibly want to see. Even with invoices enclosed in the document pouch, my customers very frequently email me requesting an invoice, saying that customs needs it - maybe they want to compare with the ones in the package.

Thank you for that info, @Julia. We'll do some independent research outside of the comments you and everyone else has left us here and we'll update you here when we have more info.

Please either give us access to the USPS customs forms that are transmitted electronically, or give us a better option for creating our own commercial invoices.

I've been looking into the technical side of this to see if we can get the appropriate information to print on the packing slip through custom fields or if there are other options to get the custsoms forms for USPS so we can include them within the shipped materials. So far I can't find any information or options. How can we get the customs information for USPS in the same way we get the information for DHL or other shippers?

Please get this suggestion implemented. Some countries are denying the standard customs invoice, instead they want to see something with our logo and contact details on it. Also the ability to file the EEI for orders over $2,600 is a must.