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Customer sees lowest price only? Really???

Related products:Stores, Carriers, and Other Integrations
  • March 10, 2022
  • 1 reply
  • 12 views

Checkout integration only shows the lowest prices. My customers do not have a choice to choose, for example, UPS 3 day over Priority mail as the shipstation integration only shows the lowest price. This is ridiculous. In particular, my international customers are concerned mainly with customs, and some prefer UPS while others prefer USPS. They are only given the choice of whichever service is lower.

I find it difficult to believe that a service with excellent cutting edge features offers such limited customer choices. This is further difficult to understand because on the admin end, I can choose to send the package via any carrier and service.

1 reply

  • Author
  • March 10, 2022

Just to qualify why this is an issue, International customers (as well as domestic) have complained regarding the lack of choice. The reasoning is solid- Some prefer one service over another due to a) Reliability of that service in their area and/or b) ease of getting through customs. Really scratching my head over why customer choice of carrier service is so limited.