Customizable Views and User Permissions

This is definitely something that needs to be addressed. As more companies turn to omni-channel for order fulfillment, each location should be isolated to their own shipments for End Of Day manifests. We have 13 Users (locations), and any one of them can accidentally perform an End Of Day for All.

We do not want our additional users to make "create return labels" on shipstation. We have different return policies. Can this be blocked when customizing the user permissions? Currently it is not a feature.

We would like to see a Permission setting to restrict a user from creating Manual Orders. Manual Orders is a powerful feature as anyone can ship anything anywhere without any restriction. Currently any users with Order Management can create Manual Orders. This creates a risk of shipper creating manual order with no restrictions.

Some users need to see only the orders from a specific selling channel

We would love to be able to hide customer emails and phone numbers from certain 3PL partners we have as separate users in our account. Thank you.

Absolute must, utterly basic baseline functionality to be able to restrict the creation of new orders by user - or even better, by user role.

We would like to be able to restrict a user from reprinting a shipping label. We have seen a few instances where a user reprints a label for a package that has already shipped and affixes it to a completely different package. It would be great if it allowed for an override from management, otherwise management would login and reprint in the event a reprint is needed.

Thank you for your feedback! We don't currently have a way to restrict a user to specific orders based on order status, but we are currently looking at several requests around user management and user permissions/restrictions and this request also falls under that larger umbrella. As such, we are also going to merge this idea with a very similar one, so we can keep track of the ideas and all the comments about it in one place. We do want to offer a potential work around for you in the meantime that, while not achieving exactly what you are requesting, may help you get a bit closer. You might consider using a combination of assigning orders to users (either manually or using automation rules), setting that user to only have "Shipping" permissions, and also restricting that user to see only orders assigned to them and shipments created by them (see attached images). To learn how to assign orders to users, review this article: https://help.shipstation.com/hc/en-us/articles/360026156911-Hold-Assign-and-Cancel-Orders#UUID-d913aa19-7d67-7120-9845-3fd7f86c86d7

I know that currently you can restrict users to only view inventory data, but I'd like to be able to also restrict which warehouses they have access to, or even restrict by product category. We are a third party fulfillment center and we want to be able to allow our partner's to log in but not see other company's inventory levels or data. I hope this is possible! Thank you.

Need an option to make Scan to Verify mandatory.

Completely confused why the ability to add/modify package sizes is lumped in with "configuration" permission which also lets a user modify shipping couriers, warehouses, marketplace stores and other broader configurations. So the shipping department in order to be able to modify standard box sizes also has to have access to effectively configure all these other things? That doesn't make sense. Either just let anyone with "shipping" permission update package sizes - since they - ship stuff. Or it should be separated out. Thanks

I have different users under my account that use different printers (some thermal some regular printers). It would be nice to be able to give them permission to change only the label format. I don't want to give them permissions to change other settings on my account

Sometimes our packers accidentally create a batch and accidently "ship" a large amount of orders. If we could disable the ability to create batches on a user level it would be of great help

Thank you for your feedback! You can actually accomplish this now by creating an automation rule that assigns orders to that user based on the selling channel the order imports from. Then, set the restriction on that user so they can only see orders assigned to them. See the attached image for what that rule would look like. Review our help articles if you need to learn how to create automation rules or set user restrictions: Automation Rules: https://help.shipstation.com/hc/en-us/articles/360026158331-Automation-Rules User permissions and restrictions: https://help.shipstation.com/hc/en-us/articles/360025870172-Set-User-Permissions-and-Restrictions

We would like to have a user account setting with read only rights. We have employees who do not work in logistic but are always needing tracking details so we would like them to be able to view records but not edit or create them.

This is the most basic privacy feature is to block internal users from the ability to get all your customer's orders, shipments, and data in 1 click. I am shocked this does not exist yet. starting to look for a shipping solution that cares about their customer's data and privacy.

It would greatly benefit us if we could control with permissions which users have the ability to change order status. For example, our shippers need access to do everything to a normal order to create labels, but we do not want them changing orders from ON HOLD to AWAITING SHIPMENT! Why? We can't ship certain items to certain countries and have automation rules and filters to place for these types of orders to automatically place them in ON HOLD. We have Managers who review these orders every day to determine if they are okay to ship or not, but only they should be the ones who can change them.

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Hello @erez_art!

 

Thank you for posting in the community and sharing your privacy concerns. I’ve forwarded your feedback to the development team for their review. We appreciate you bringing this to our attention!

 

Happy Shipping!

 

-Cara