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Customs pricing declaration should reflect discounts

Related products:Orders & Shipment Management
  • December 29, 2022
  • 1 reply
  • 3 views

Some of our customers are pissed because during black friday they had to pay more for import fees due to shipstation automatically setting the customs value to the full price and not taking into account discounts. They first said this is policy and Canadian customs requires the actual price and not what a customer paid. I contacted Canadian customs and they said this is not true and they want the value the customer paid for the item. When i told Shipstation this they recommended manually changing the declaration pricing on each international order and said to leave this issue as a "feature request" here. So here I am requesting Shipstation makes a feature that complies with other countries import laws. Weird I have to ask for that but yes this "feature" would be nice to have and I find it strange its not something thats already implemented  

1 reply

  • September 12, 2025

This is STILL a massively important feature, especially with all the US tariffs now in place.

Why on earth is this even something to think about - it should be done ASAP.  People have been asking about it for years with no positive response from SS at all.