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Delivery Time API

Related products:Stores, Carriers, and Other Integrations
  • June 16, 2017
  • 23 replies
  • 24 views
M
The ShipStation API has a "Get Rates" endpoint that allows a consumer to retrieve rates for carrier shipping services, much like the Rate Calculator in the web interface (except the API requires you to specify the carrier). In the response, the call returns the following fields: - serviceName (FedEx First Overnight) - serviceCode (fedex_first_overnight) - shipmentCost (87.8) - otherCost (2.63) In the web interface, it also returns Package (which I'm not too concerned about) and Delivery Time ("7 days," "3 days," etc). It would help me tremendously to have the API report the Delivery Time for each rate quote, which is already presented in the web. I am implementing a Delivery Time Estimate in my online store based on this information and my order handling time, and without this information, I may have to implement API calls to the shipping service and avoid using ShipStation's API.

    23 replies

    T
    • tipuho
    • September 25, 2017
    I am running into the same issue. Does anyone have a solution? I noticed that the API call that Ship Station uses internally actually have the fields. See the link https://imgur.com/a/hW24W If possible please add the Package type field as well. Thanks
    M
    • media2
    • October 18, 2017
    I'm shocked that delivery time isn't available through the API. This is a very helpful bit of information that we want to provide to our customers during checkout as well!
    J
    • john43
    • March 22, 2018
    '+1
    W
    '+1
    N
    • nate12
    • February 8, 2019
    '+1 - exposing the guaranteed delivery time (in the case of UPS) as well as actual delivery time in the API would be a time saver.
    A
    • alan6
    • May 1, 2019
    Is there any update on whether this will be a possibility? We are evaluating shipstation amongst competing products and this feature would make a big difference for our use cases.
    N
    • nick22
    • September 20, 2019
    Reasons why we need this: - On delivery, send notifications (in-app) and trigger events within the customer's experience. - Our support team needs to know if & when a shipment has been delivered, to provide the best customer experience. Digging into shipstation UI is not sufficient. - Data analysis - we want to understand how shipping time & delayed delivery affects customer retention. This analysis cannot be done directly in SS. Delivery information is critical to shipment/fulfillment operations. Why would a SaaS Shipment Service stop short and not include delivery in API?
    L
    • luke6
    • May 19, 2020
    How on earth can we build on top of your API platform if you don't give a main feature of your platform such as delivery times in the API?
    J
    • josef1
    • May 24, 2020
    We need Delivery time so that we can automate selecting Shipping Service for many orders based on delivery time: Our goods are perishable, so shipping within the time window is vital to us
    R
    • rickc
    • July 20, 2020
    I just asked this from Tech Support and they said to come here and make the request/up vote... The last comment here was from over a year ago and the request was opened 3 years ago... I don't think they are ever going to implement this feature. Do yourself a favor and go with a better company, these people do not listen to customers!!!
    I
    • it1
    • September 28, 2020
    Up!
    I
    • it1
    • September 29, 2020
    We do need this feature. Please add it ASAP. You can lose some customers without it. You are not alone in the marketplace of services like yours.
    M
    • matt22
    • November 19, 2020
    Would LOVE this feature! How is it not a thing when shipstation clearly already has the data!?
    N
    • nkunde
    • March 11, 2021
    Any update on this feature? Would LOVE it
    SuperMgr-Sarah
    No text available
    Sarah H.Austin, Tx
    R
    • rhamm90
    • August 16, 2022

    WE NEED DELIVERY STATUS ON THE SHIPMENTS OBJECT IN YOUR API.

    H

    This is already available on ShipStation's sister (or at least related) product, ShipEngine API

    A
    • Accelery
    • August 21, 2024

    Its been a while since this thread opened. We saw that the estimated Delivery Time will be displayed on the frontend. Is there any plan to implement this field in the API? 

     

    CaraAdmin
    • CaraAdmin
    • Community Manager
    • August 21, 2024

    Hello @HTMShipper!

    Thank you so much for your post! We have some great news to share—we’re actively investing time and effort into enhancing the ShipStation

    API.

    We truly appreciate you taking the time to share your ideas. Your feedback plays a big role in helping us improve the experience for our

    merchants.

    Please continue to share your use cases and vote on this feature. Your input helps guide what we build next!

     

    -Cara

    B
    • bparker
    • September 8, 2025

    We would also like to provide delivery estimates via the API. Have been using Shipstation for many years but may have to go a different route. Other shipping platforms expose the Delivery Estimate via the API. 

    CaraAdmin
    • CaraAdmin
    • Community Manager
    • January 29, 2026
    No Status→Under Review
    CaraAdmin
    • CaraAdmin
    • Community Manager
    • January 29, 2026
    Updated idea statusUnder Review→In Consideration
    Idea merged into:

    All the votes from this idea have been transferred.
    CaraAdmin
    • CaraAdmin
    • Community Manager
    • January 29, 2026
    In Consideration→Under Review
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