I am aware that Shipstation offers a feature that recognizes same addresses to be able to combine orders and save on shipping cost. This has been immensely helpful, especially because there are alerts set up to help you identify these orders. However, as it stands, according to Shipstations Help center, "
If using the [Order Number] field replacement for Label Messages, Packing Slips, or Email Templates, ShipStation will use the Order Number for the first order created."
Although items from combined orders are shown in one packing slip, only the first order # of the combined shipments is displayed. This has has led to customer complaints stating they only received one order, and then they prematurely submit disputes which is obviously not ideal. Allowing for multiple order numbers to be displayed will negate this problem, and will enhance communication between buyer's and seller's.
