We currently have customers responding to the autogenerated tracking email by ship station. I have since added a do not reply note in the template but I feel as this system could be improved. If there are no plans for these emails to be viewable by our company adding "donotereply" to the beginning of the email address ship station creates would be beneficial, as it will make it even more clear to the recipient. Otherwise if there was the capability it would be nice that the reply emails could be forwarded to another address that the company does have access to, avoiding missed communications and frustrations on the customers end.
New
DO NOT REPLY Tracking Email
Hello @Stadiumshipping!
Thank you for your post in the community! We appreciate you sharing this fantastic idea—your input plays a significant role in helping us grow and improve.
Let’s see if we can gather more feedback from the community to highlight how valuable this feature would be. If you’d like to see this feature become a reality, don’t forget to give it a thumbs up to show your support!
Happy Shipping!
-Cara
Hello,
Is there a resolution to this issue? We are wanting to avoid people replying to the tracking information email but since there is no way to add a note or change the reply to email address what is the recommended path forward?
Hello @Lauren2025!
First, welcome to the Community—we’re so glad you’re here! This space is an excellent resource for finding answers, sharing feedback, and suggesting new product features. We hope you find it both helpful and inspiring!
While this feature isn’t currently on our roadmap for 2025, I’ve shared your request with our development team for future consideration. Thank you for taking the time to share your feedback—it truly helps shape the direction of our platform!
Happy Shipping!
-Cara
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