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Email Notifications for Failed Order Syncing

Related products:Orders & Shipment Management
  • July 19, 2021
  • 5 replies
  • 4 views

There are times when orders will fail to sync with our store (WooCommerce). However, there is no indication this has failed until you login to shipstation and see the red exclamation point. It is logged in the activity section "An error occurred attempting to update orders: The operation has timed out". When this error occurs, an email notification should be sent out as well.

5 replies

Moderator-Davis
No text available

  • January 18, 2022

Desperately need this functionality. Seems like it should be basic functionality. I'm sure there are many users who have had this issue but just not said anything.

 

Shipstation - please fix this! How can you just let orders stop importing without notifying us immediately. You can't expect users to monitor shipstation 24/7. 


  • July 19, 2022

This must be prioritised! As mentioned above, we can't be expected to login multiple times everyday to check that orders have synced


  • April 3, 2023

We just had this happen to us. How has this feature not been implemented yet? 😞


This is really needed. My store connection failed when I was away and we didn't know about it until customers started complaining.