Currently, when a customer orders more than one unit of the same item, the packing slip only shows the quantity as a number (e.g., Quantity: 2, 3, or 4) without any visual distinction. This makes it easy for the packing team to overlook that multiple units are required for the order.
It is recommended to add a clear visual indicator when an item has a quantity greater than one. For example, the quantity line or the entire item row could be bolded, highlighted, or marked with a noticeable symbol. Many other systems already use this approach to make multi-quantity orders immediately visible to warehouse staff.
Implementing this small change would significantly reduce packing mistakes and help ensure customers receive the correct number of items. It would also improve efficiency for the packing team by making multi-quantity orders easier to identify at a glance.