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Include both Billing Address and Shipping Address when d/l 'ing orders

Related products:Orders & Shipment Management
  • March 14, 2012
  • 38 replies
  • 19 views
Show first post

38 replies

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  • williamf
  • September 17, 2020
No votes left but please add we send a lot of gifts out for people and the calls we get asking who was this from taking up a lot of time.
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  • help6
  • November 25, 2020
I'm having the issue on woo commerce where a customer will place a order via a Buy now Pay later option and they only leave there billing address. This does not import to ship station as it only recognises it as a billing address and not a shipping address!
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  • support55
  • January 31, 2021
3.5 years later and no update :( This would improve our workflow tremendously (and apparently many other too!).
S
  • support38
  • March 26, 2021
We need to this feature because after importing the order and shipping it we export the data to our accounting software and need both the billing and shipping addresses included.
S
  • support29
  • April 21, 2021
Too funny! All of these complaints and nothing. It really is an easy feature to add. Would like to know the reason this is not included. Should have the option to show or not show the billing address. It is imperative for fraud lookup as well.
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  • phil
  • June 12, 2021
I ran across this thread while I was searching for how to get the full billing address from the API. I assumed it was a mapping issue, but it appears that even though the fields are included with the download (from the API) they are empty. I am writing a new program to process our orders, and I am trying to build fraud flagging into my invoicing system. Having both addresses to compare is crucial to that effort. Has there been any progress on being able to get both addresses into the API downloads?
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  • Bobby_M
  • Employee
  • June 18, 2021
As a long time customer of Shipstation, I'm personally insulted that this simple feature has gotten no light of day in almost 10 years. We are CONSTANTLY bombarded with credit card fraud with a billing address in one state and the shipping address at some freight forwarder location in Texas or Miami. We would catch 100% of this fraud simply by having the billing and shipping address show up in shipstation (and optionally on the packing list). There is no good reason why you can't make this happen and you will save your customer's thousands of dollars on fraud each year.
Moderator-Davis
No text available
From Moderator Davis, May the force be with you!
R

This feature is critical for all e-commerce and drop ship customers and yet it seems as if Shipstation isn't interested in adding the billing address as a separate address within its system. It's not rocket science either as all e-commerce platforms already cater for both addresses...what's going on with Shipstation? 

 

I just realized this and will be canceling our subscription and looking elsewhere as we can't use Shipstation because of this one feature that's missing!

R

Can @Moderator-Davis  provide an update to this?  

Moderator-Davis

Hey there @rocketcert, 

I don't have any updates currently, but I will certainly keep my eyes open for any new developments along this topic! 

From Moderator Davis, May the force be with you!
B
  • BCo
  • March 17, 2023

Over a decade later and still nothing. What is holding this up? 

F

I'll throw in more support for adding the billing address.  Would aid in fraud detection and almost certainly improve our workflow.  

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