Hello ShipStation team,
We would like to request a new automation option for insurance value calculation.
🚨 Current limitation
At the moment, ShipStation insurance automation only allows:
- “Automatically insure all shipments”
- Insurance value is calculated based on Order Total (pre-discounts / system total)
- There is no automation option to use Amount Paid as the insured value
This creates inconsistencies across multi-channel orders.
⚠️ Problem we are facing
We sell across multiple platforms (WooCommerce, Amazon, Walmart, TikTok Shop), and we rely on accurate insurance based on the actual amount paid by the customer.
However:
- Order Total ≠ Amount Paid (due to discounts, promos, taxes, partial adjustments)
- Manual edits are currently required to correct insured values
- Automation is not reliable or consistent across channels
- Some orders appear correct only after manual adjustment, which is not scalable
🎯 Desired functionality
We would like ShipStation to support:
✔ Insurance automation based on Amount Paid
✔ Option to select insurance calculation source:
- Order Total
- Amount Paid
- Item Subtotal
- Custom field (advanced/API if available)
✔ Consistent behavior across all sales channels and marketplaces
📌 Why this matters
For high-volume multi-channel sellers, using Order Total can lead to:
- Over-insurance (extra unnecessary cost)
- Under-insurance (financial risk in claims)
- Manual corrections that do not scale
- Inconsistent insurance logic across orders
A simple field selector would fully solve this.
🙏 Request
Please consider adding “Amount Paid” as an available field for insurance automation rules, or exposing this via API/advanced configuration.
This would significantly improve accuracy and automation reliability for multi-channel merchants.
Thank you.