International currency.

This seems like a ridiculous thing to even be discussed, the fact that there is no resolution since 2017 or something is simply mind-boggling! Who nowadays who only sells to one currency market?! This should be considered fundamental functionality for a shipping platform. My suggestion to resolve this for the Woocommerce integration is simply to use the currency code field that is available on Woocommerce order/product data when importing the order. This is how other systems do it. Or if you cannot pull that data, maybe in your automation section, you can simply set a rule to set the currency based on the ship-to country? So "if country = US" Action: "set currency = USD". That way would also allow complete flexibility. I see you have a workaround where you can use product defaults to import SKU data and corresponding pricing data that can be used to override the price data on a product import, but this is less than ideal as, in our case, we have a large catalogue where the prices can change daily. Doing manual imports is therefore not viable. Maybe you could offer the option to pull a supplemental product feed for this purpose so it can be scheduled to run once a day or whatever is required? ShipStation is a great platform but I don't see it remaining the market leader for long if it cannot handle currency correctly...

WE REALLY NEED TO SEE SOME MOVEMENT ON THIS. The simplest solution would be for a currency to be allocated against each marketplace (including Custom Stores) and would assist the vast majority of users that experience this problem. Mark B has made some good suggestions.

This is crazy! I need to be able to pass along the currency amount via the API, otherwise on the digital customs forms our customers are being sent the WRONG amount! For example, they paid $50 for an item on our site (which has multi currency options), yet the customs form is coming through as GBP! So £50GBP ($60-$70~). Why on earth can't you just offer the option to pass the currency code along via the API? Its like 5 minutes work! And if its not passed along, just do what you are already doing. This is why I like small businesses who are responsive to what people request. I've been asking for this for 2 years, and still nothing. On the verge of leaving and finding a new solution, which would be a shame as the other features I love on here - but this is a deal-breaker

Is this is still in the process 7 years later lol?

We really must have the ability to define the currency by store so that the dollar values from the store are labeled with the correct currency designator in all locations in the admin and all of the shipping and customs documentation. This is not a "nice to have" function. It is essential for international shippers such as ourselves.

Need the ability to set a default Customs Currency and to be able to override that in the customs declaration entry form. Many Canadian company's price all their products in USD as that is the internationally recognized currency. Would be nice to be able to set the default Customs Currency by Store as well - eBay or Amazon products may be priced differently than a users own company website products. Shippo allows this, although it is probably the ONLY thing that Shippo has that's better than ShipStation!

The fact that ShipStation does not support any currencies beyond your "default" for the account is insane. We are shipping to Canada from the US. All orders are paid in CAD, all taxes are in CAD. Yet for some unknown reason ShipStation converts to USD for customs, making the customs forms not match the tax collected. This basically makes the international use of ShipStation useless and is a huge compliance issue for my company. If not addressed, we may have to switch shipping apps.

Yes please! I have customers I ship for with stores in USD as well as GBP. I need the right figures from the sales to be transferred to the customs declarations. Crazy its not happening. I see GBP here, $ there.

SS your fix is useless! Clearly everyone in this thread is already aware that the wrong currency is being used on the docs. If you were a real solution you would provide a field or allow for some sort of rule so that the shipper can control the currency. Funny story...a SS supervisor once tried to tell they would not do this because it would cause a problem with marketplaces like amazon. Newsflash, that is exactly what not addressing the issue is doing. I'm so unimpressed by SS (not the only problem and everything seems to fall on deaf ears).

It's abosolutely ridiculous that you cannot change the currency. We're talking about legal issues here when items cross the border. Shipstation, you need to fix this asap.

This has been an ongoing issue since 2013..... I guess you don't value customer feedback and especially when we are talking about the legality of exporting products properly across borders. THIS NEEDS TO BE ADDRESSED AS A TOP ISSUE IN YOUR COMPANY. WE ALL REQUIRE THIS FIXED

This is a HUGE problem for us. Shipstation is showing $5,700 in revenue today, but it might be 5,700 pesos, Euros, Canadian Dollars, or some kind of mix. Shipstation sales reports are entirely useless, and Shipstation lacks the ability to generate complete customs forms. Shipstation really ought to stop advertising many of their features until they can actually work with more than one currency. Please fix this!

I posted in this very thread in 2014 and again in 2015 urging ShipStation to correct its lack of control over the currency listed on shipping/customs documents. Look here: http://feedback.shipstation.com/users/56518711-kris-wilk Well, here we are 5+ YEARS later (7 since the thread was created!) and I'd argue that ShipStation has made the situation WORSE, not better. Now some store integrations pass the correct currency for the order list view, etc. BUT shipping documents are STILL listed in the default account currency. So now new users who THINK they have all the correct values may not realize that their shipping docs are completely wrong. And for users like me who enter most shipments manually, nothing has changed whatsoever. As I just mentioned in another post, my company is actively seeking alternatives to ShipStation because of this. Even ones with fewer features and conveniences may win simply because they can present the currency of a purchase correctly throughout the shipping process.

Our currency is showing as USD value but listed on customs declaration & packing list it says CAD as the currency. This is inaccurate for customs purposes. We want to be able to switch it to USD or CAD (or any other currency) or at least be able to set it one time to USD instead of default to CAD. We need to keep this Canadian Shipstation account to access Canadian couriers but just want to switch our currency in SS to USD.

We are upgrading our store to a new e-commerce platform. Part of that upgrade was our intent to allow customers to pay in their local currency. Something now supported by all major e-commerce hosting platforms and payment gateways. However, while testing this function, I discovered that because ShipStation does not correctly support multiple currencies at the order level and does not provide the correct currency designator on shipping/customs documentation, we will not be able to offer this option to our customers. This is 2020, not 2005. Full support for multiple currencies at the order level is a must in today's World. If I could use all of my votes, I would apply them to this one requirement to get it escalated to the top of the development queue.

You really really need to implement this. I don't understand how this is not possible yet. We're talking displaying a currency on a document. This is a real problem. Now some customers with payment terms don't want to pay their due bill because it's written CAD (we're Canadian based) instead of USD on the "commercial invoice" and waybill.

Has there been any progress at all with completing the implementation of full international currency support? All we really need to change is the currency designator printed at the top right side of the commercial invoice so it is in our store currency. Just changing three characters on one document will solve many problems for us. Please?

Any news on this?

I am a new user of SS and still under 30-day free trial. The first day I used this system, I suddenly realized that the currency of all my past orders are in CAD, instead of USD (we are a US company). Maybe this is because of I incorrectly chose the region as Canada (?) when I signed up the account, but the currency cannot be switched on my end.

Ha, it's been 7+ years so far, so I wouldn't hold my breath for it to be fixed during your 30-day trial. All I need is for my SS-generated paperwork to substitute "USD" where it says "CAD" currently. Literally 3 characters would make all the difference.

Shipstation is part of USPS, who also control Stamps, Shipworks, etc. They don't have any interest in developing new features as they own the competition (Shipping Tools for small to medium companies). There is a huge market here. If each person in this thread was dedicating some resources to develop a competitor... we actually could

We moved to use shiptheory.com they can handle currency and are always developing new features when requested by users. They are UK-based but may help some users here.

I can't believe this still isn't sorted. With the IOSS stuff now in the EU, its even more important that the customs duties are shown int he correct currency - otherwise the EU will think we are fiddling the books on the amount of VAT to pay!

Even worse. I currently haven't registered for the IOSS and am therefore expecting customers in the EU to receive VAT demands when their parcels go through customs in their country. Several of the sellers I ship for list prices in dollars as thats the most common currency for the art market we're in. The EU customers therefore end up paying more VAT than they should as ShipStation uses the same figure but puts GBP instead. That or I have to go through every order and change the pricing to reflect the actual cost but which leaves the amount the customer paid and the customs declaration not matching.

'@Ben we signed up with assure.taxamo.com. You use their API to work out the VAT of your sale, and then they submit it on your behalf and just charge you the VAT + £2 admin fee. Much cheaper it seems than registered for IOSS in an EU country, and having to pay £2k a year for a "local rep" !