I would like to suggest when large orders are split into several different shipments, that each label have "1 of 6" or 2 of 9" or something to let the carriers know there is more than 1 bundle/package in the shipment so that fewer packages get lost in transit/during delivery.
We lose a lot of product without that information on the label.
I second this. I'm converting from V-technology Starship. That software has the feature to print box 1 of 4 for example. Not only on the shipping label, but on the packing list as well. I'm very suprised that shipstation does not have the cabability. i asked for support on this, but they were unable to help. Many of our shipments go out in multiple box shipments.
Ditto.
The previous split shipment flow would at least append a "-#" to the end of the order number to help match up packing slips and labels. Now that's gone.
For example, in the previous flow, if I had order #1000 and I split it, I would have two orders:
#1000 and #1000-1
That made it easy to match up what goes in each package with the correct label. Now that's missing. I messaged support and they told me to suggest the idea here. I'm not sure why they removed that functionality.
I'd recommend to SS Devs that this be its own field / column, to allow both display on the label & use in exporting, filtering, and reporting. A Split # field would allow you to specifically identify orders which have been split from other orders, which has practical implications for freight analysis, picking/packing analysis, and auditing for duplicate orders.
That's a good idea, @robr. It would help us reconcile adjustments as well.
Although I assume we'd have fewer adjustments on split shipments if shipstation hadn't taken away the ability to easily match a split # packing split with the correct split # shipping label.
Hello @info86!
Thank you so much for your post. Your insights are crucial to our progress, so keep them coming.
We will log this as a feature request!
Happy Shipping!
-Cara
Yes agree! We are manually correcting those labels as we have had customers call when only 1 package that says 1 of 1 arrives and they think their order is incomplete. That would be a great update!
I also noticed when I do split shipments that tax paid does not show up on packing slip. That would be helpful too for the customer!
Hello @TSZ360!
Thank you for your post.While I don't have an exact ETA on a solution, I can confirm that the developers are looking for ways to improve the labeling for split shipments. I have attached our current help center article on Creating Multi Package Labels.
I hope this helps you. Stay tuned for updates!
Happy Shipping!
-Cara
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