Literally, I login from the same IP addresses every day (home and work), yet everyday, I get to go through the same Google Captcha questions - selecting mountains, or stop lights or fire hydrants.
Can you guys upgrade to the invisible Captcha? Or could you disable it when the IP address is recognized for an account? That would really be great.
It's so unfortunate, but this platform has consistently become slow, more clunky and more unusable... and we're stuck with it 😭
I totally agree, this new login security is way over the top, and way more excessive than any other website I have ever used. Please at least revise the Captcha requirement to no more than once weekly.
It also requests Captcha multiple times, as though we don't know what a traffic light or bridge looks like. Very frustrating when consistently logging in at the same IP address.
100% Shipstation is the ONLY software out of the dozens and dozens I use that use outdate methods like this stupid manual recaptcha that AI could pass easier than I can. If they'd let me, I'd be happy to offer my development services free of charge to implement a 5-minute fix and upgrade them to V3 standards. Ridiculous they don't care enough to do it. I think their team should be forced to login the same way their customers do so they can feel our pain.
Still getting this stupid thing over and over and over again. I have zero interest in paying you to feed whatever dumb AI is being built by me clicking on motorcycles for the 50th time.
Ditto. We're trying ot get work done here, the whole point of using a frankly expensive serrve like SS for our compnay is to improve productivity. If I have spend several minutes each day goinng through this moneky business then we'll start looking for a new platform.
This, PLEASE!
Just had to do 3 captchas to log into my account today:
Select all squares containing bicycles --> it didnt like my selection, gave me another one
Select all squares containing motorcycles --> still didnt like my selection (am i a robot?)
Select all squares containing traffic lights --> finally got through
What was the point of this? I log into my shipstation account from this computer every day.
Hello @hotfriezz !
Thanks for the great idea! Please keep sharing your thoughts—they help us improve.
Happy Shipping!
-Cara
It seems even more excessive than in the past. Busses, motorcycles, traffic lights, etc.. I tried to disable ad block and am on the same IP every day. Nothing helps and this is the only website I use that does this so frequently. I'd just like to do my job with as little fuss as possible.
Absolutely ridiculous over the top security. I do not have any other enterprise software that annoys me like this. We don't need you to acknowledge that you've received the message. Just fix it.
Is anything being done to fix this issue? I spend more time fighting the login process than any other site. Like others have mentioned, we only login from one static IP address. It is so frustrating.
Same for me yesterday, three rounds of busses, crosswalks and traffic lights. Today it felt good only having to identify one set of staircases.. all this with static IP, adblock off, daily user, etc.. Friendly fire? So confusing.
Hello @Toaster!
Thank you for the post! Agreed! We are currently developing these features, starting with logging into Shipstation with your Google credentials (SSO). Please stay tuned, but we expect them to be available this quarter.
We appreciate your patience, and we look forward to more great ideas!
-Cara
Hello @Toaster!
Thank you for your post! We totally "Agreed! These features are in development, starting with logging into Shipstation with your Google credentials (SSO). Please stay tuned, but we expect them to be available this quarter!
Thank you, and keep the ideas coming!
-Cara
Hi Cara,
It is good to know the team is working on fixing the Captcha. Can you help me understand how Google SSO is required since I do not need it for other sites?
Toaster
I came on here to complain about going through the captcha after captcha every day. It's annoying that I can't just log in quickly. I see that someone commented about getting it fixed this quarter, that was in July, it's almost October....so does that mean any day now??? Please !!!
Hello @Celina713!
Thank you for your post in the community! I checked in with the development team, and I’m excited to share that this is expected to be completed by the end of 2024. Stay tuned for more updates!
Happy Shipping!
-Cara
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.