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Multiple customer shipping addresses linked to one email address.

Related products:Orders & Shipment Management
  • November 19, 2015
  • 15 replies
  • 22 views
We handle quite a few manual orders where one client will order for multiple locations. It would be nice if multiple locations could be tied to the same email address. Right now, it just keeps the last order used by that email in the customer records so we have to manually type the address each time. Either that or being able to save customer shipping information using something other than an email address (phone # maybe???) to keep it saved in the system.

15 replies

  • it21
  • December 9, 2016
In addition to tysonmiller's suggestion - we do a lot of B2B manual orders, and blind ship things everyday. As such, we have multiple persons (name) ordering stuff from us to be shipped to the same commercial address (office buildings), with our central inbox email associated with the manual order. Shipstation's Customer records will just overwrite any previous records that had this identical email address & ship-to address, despite having different unique recipient names entered. Why cant customer records be based on a multitude of form fields like Address, Email, AND Recipient name? This would prevent our customer records from being overwritten (Despite having a different recipient name!) when we ship to "Karen" instead of "Roger" to the same company & address that we do business with?! This is slowing our production team down & allowing for greater user-error when having to manually enter in order information for manual orders.
  • info533
  • July 12, 2017
This feature would be very valuable to us as well. Please implement.
  • Tika
  • August 3, 2017
Yes, we need a way to edit customer records for manual orders.
  • hello122
  • November 28, 2017
If you've made it here, TODAY is 11/28/2017. I've been working with SS on this very topic for over an hour now. I found a workaround that does in fact work (not reliable as sometimes this process I'll share with you will break). RESULT: you can ship to multiple locations using the same customer email address. When you want to ship to the customer/receiving party that has multiple locations, but uses 1 email address to receive tracking, you can do so now, but again, this on occasion (as of today) will break. We can only hope SS engineers resolve this limitation of the system. SOLUTION: click "Customers" tab, click "Import", download the "Sample CSV file". Input all your customer information. If they have 3 locations, this is 3 rows of information. ALL will have the same email address. What you need to make different besides the obvious address of location, is the USERNAME fields, make these different. For example, this customer in this example has 3 locations, I put customer's name and store address # (so it says JohnDoe_1234). I went a bit further, and I actually put the location name & # behind the customer's last name in that CSV file. So it said "Doe - Los Angeles 1234". NOW IT WORKS. But on occasion, for an unknown reason, it can work a week, a month, but as of today, some how it will remove one of these customer records and duplicate another record but have 1 difference to it...the user name. Bizarre, but it is a workaround that works today. Cheers.
  • jasen
  • October 24, 2018
Pretty crazy how they do not use a unique ID for a customer to allow shipping to different addresses with the same email. B2B same issue. Major down fall.
This is a big issue for us dropshippers....Please fix asap.
  • nellie
  • March 7, 2019
This feature is absolutely neccesary for anyone using Shipstation for B2B shipments. Please implement this! I'm seeing nearly 3.5 years of people requesting this, could we please get an update?
  • kalli
  • April 4, 2019
Need this feature!!!
resilientsystem
I need the same functionality. Please add this - as well as ability to EDIT customer information!
Moderator-Davis
No text available
From Moderator Davis, May the force be with you!

Changing the sytem so that customer profiles will save based on their unique Recipient Name/Address will be much more helpful for us than by having them save based on only their email address. We too have customers that often ship to mutiple different recipients but use only their own single email address to attach to these manual orders. It would save us hours and hours of labor time if we didn't have to manually retype in the same recipient shipping information over and over again and if the customer profiles would save based on their unique recipient name & address. We even have regular customers that don't provide an email address at all because they may be older or don't have a computer, etc. so they don't have an email. Thus, having customer profiles save only by having a unique email address associated with them is a pretty highly recurring issue with us. 

 

Please look into this and update as soon as possible! We do not want to process orders on different platforms but we may have to consider it in order to save us precious processing time on our end if this issue is not resolved! 

reviving this topic because it is also an issue for us with our B2B / blind shipments.

Has ShipStation ever responded to this request?

They have not resolved this issue. The only way an address saves is if there something unique in the email field. If you add an address with an email that is already saved in your address book then the new address will overwrite the old one. 

  • Doug
  • January 18, 2024

Anyone switch shipping platforms to one that allows this?  We have a customers who have dozens of ship to addresses all under one email and this is frustrating when they order to manual type each one every week when they order.

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