We ship a lot of orders with dry ice via 2 Day Air that needs to have dry ice amount listed 5 KG per box or whatever it is. When we ship large customer orders with more than one box on the order ShipStation does not allow the dry ice amount to be selected for multi-box orders. PLEASE get this updated ASAP so when entering each new box to the shipment it can have the option to mark the box has having dry ice or not along with a field for how much KG or ounces or whatever is in the box. I got 20 boxes rejected by UPS today since we had all dry ice details marked correctly but not on the ShipStation printed label do to it not allowing me to include those details on the multi-box labels.
Under Review
Must be able to add Dry Ice for multi box orders
We ship a lot of orders with dry ice via 2 Day Air that needs to have dry ice amount listed 5 KG per box or whatever it is. When we ship large customer orders with more than one box on the order ShipStation does not allow the dry ice amount to be selected for multi-box orders. PLEASE get this updated ASAP so when entering each new box to the shipment it can have the option to mark the box has having dry ice or not along with a field for how much KG or ounces or whatever is in the box. I got 20 boxes rejected by UPS today since we had all dry ice details marked correctly but not on the ShipStation printed label do to it not allowing me to include those details on the multi-box labels.
We are experiencing the same issues and it has doubled or tripled the time it takes to ship orders. We are now having to ship directly through Fedex for any multiple box orders. This has made shipstation completely useless to us and if this is not fixed in the next two weeks we will drop our shipstation subscription all together.
Hey you all,
This is a current product limitation. Right now, our multi-package layout only supports dry ice declarations and weights at the primary package level, and does not allow you to configure individual dry ice details for each separate box.
I am personally logging this directly with our product team as a high-priority feature request to allow package-level declarations.
Workaround for now:
Until we can get this updated, the only way to ensure all your boxes print with the required dry ice details is to process each box as its own individual, single-package shipment rather than using the multi-package group feature.
Thank you for calling this out so we can get it flagged for our engineering team!
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