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New entry in logs - (Automatic Import/Manual Import)

Related products:Account Settings
  • June 28, 2025
  • 1 reply
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Colin_CivaTech

Hi Team,

earlier today a user in our account changed the import frequency for a store from automatic to manual, i wanted to know who it was and the support chat staff said that there is an activity log for these sorts of changes, we combed the logs but didn't find it, so the support staff tested the log entry in a test environment and we saw that the change is not recorded in the logs. 
As a log for activities exists, which records most of the changes, I believe it should be standard for such changes to be marked in the logs. Please let me know if y'all agree 🙂

Screenshots pasted below for reference.

1 reply

CaraAdmin
  • CaraAdmin
  • Community Manager
  • July 9, 2025

Hello @Colin_CivaTech!

First, welcome to the Community—we’re so glad you’re here! This space is an excellent resource for finding answers, sharing feedback, and suggesting new product features. We hope you find it both helpful and inspiring!

Thank you for reaching out and sharing your request. We’ve passed this along to our development team for review. Currently, ShipStation does not maintain detailed logs for most types of user activity.

We understand how valuable more robust logging could be and truly appreciate you bringing this to our attention. Let’s see if we can gather more feedback from the Community to highlight the importance of this feature. If this is something you’d like to see implemented, give it a thumbs up to show your support

Happy Shipping!

-Cara

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