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Notifcation to fulfillment location when an order is cancelled

Related products:Orders & Shipment Management
  • May 30, 2025
  • 1 reply
  • 0 views

We currently have to email them (and hope not fulfilled) if someone cancels an order or if we allocated in error (and they do not have inventory). 

There is no notifcation by email or alert of some sort when we cancel for them to know. 

If they are not in front tof their email they may not see to tell warehosue staff to not fulfill. 

Please refer to case # 8288869 for more details or request from us. Screen shots were provided of our cancelled order and a screen shot from them of their pending order. 

1 reply

CaraAdmin
  • Community Manager
  • June 9, 2025

Hello @TruefittandHill!

 

Thank you for your post in the community! We've shared your feedback with our development team for their review. While this feature isn't currently on our roadmap, we truly appreciate you bringing it to our attention. We'll keep the community updated if it’s added to our plans!

 

Happy Shipping!

 

-Cara