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OrderStatus of Delivered needed and Webhook for integrations

Related products:Orders & Shipment Management
  • April 3, 2019
  • 15 replies
  • 11 views
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Delivered - Add an order status of delivered. If you're already polling to get data on the carrier status to show the delivered icon in the UI, it shouldn't be hard to write a line to push it to the Shipstation order table in MySQL to have the status 'Delivered'. For integrations and api users, this would be super ideal. Plus add a webhook for this. Webhooks are extremely lacking, and then for the webhooks, a resource_url is not useful. Look at stripe and how they handle their webhooks. A lot could be learned from how they handle their webhooks, The current implementation is extremely inefficient for integrations.

    15 replies

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    • itadmins
    • June 3, 2019
    A Webhook for delivered will be extremely useful If you create a webhook do not just send a link to the data send the data object itself please :o)
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    • admin92
    • April 5, 2020
    Agreed. I don't know how any integration solution could even work when we can't know anything about our shipments other than if it had a label made for it or not.
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    • alex10
    • April 16, 2021
    As a new customer to Shipstation, I'm surprised this webhook isn't available. We've already integrated the "Shipped" webhook but would love to be able to send customers a "Your package has been delivered" email through our system as well.
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    • alex10
    • April 16, 2021
    Here's a similar request for delivery status through the API: http://feedback.shipstation.com/forums/330429-product-feedback-fresh-ideas/suggestions/12873405-delivered-flag-in-api Please upvote it as well if interested in this.
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    • dan2
    • May 26, 2021
    Shipstation will now send out a text notification to customers when a package is out for delivery and when it is delivered. They obviously have this information both in the UI and now with notifications. The API docs literally saying that we need to check via each carrier API for delivery status is a little insane. Shipstation has this information on hand. Is there a non-apparent reason this is not accessible via the API or webhook?
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    • alisonw
    • June 15, 2021
    I posted requesting this basic feature as well. It's SUPER basic, and they have the data...I don't understand (at all) why this is not available.
    Moderator-Davis
    No text available
    From Moderator Davis, May the force be with you!
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    • celine
    • February 24, 2022

    +1

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    • rhamm90
    • August 16, 2022

    WE NEED DELIVERY STATUS ON THE SHIPMENTS OBJECT IN YOUR API.

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    I was just contacting support about this recently and they redirect me here to post this idea. Then here I found out that a webhook for shipping status has been requested 3 years ago. I don't understand why can't they implement it in the years that passed by. I have high expectations for this platform but now I am becoming frustrated because my client trusted Shipstation and I cannot implement what they want. This is such a basic feature that needs to be implemented. Also, all webhooks responses have API links instead of the actual object/data itself. This really cuts performance and because Shipstation has an API limit this will add up to the limit. I do not see why they are doing this, just return with the actual data. 

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    • celine
    • August 25, 2022

    @buboiasuncion 

    Yeah as soon as my team has a bit of down time we're migrating away from shipstation as fast as we can. There's so many bugs and issues using shipstation that would be so easy to solve for them

    S

    I've also posted about this simple change in another request. If you combined all the similar requests (I'm sure there are more) into one larger request, I bet ShipStation would see this request is a much larger issue for their customers.

    I'm beside myself to see just how slow ShipStation is in improving its system. I suspect they don't want to implement this because they want to force us to use their email and messaging system for shipment delivery.

    This feature is especially important when it comes to requesting customer reviews, which is ideally dependent on a Delivered Status update. Google and other search engines won't accept a review as a legitimate review unless it comes from a verified 3rd party and ShipStation isn't one of them. Sorry, but I'd rather keep all marketing efforts inhouse and not use their internal system for that kind of customer outreach. 

    ShipStation, please implement this request so we can grow our businesses and ship more products. You already have the data and pushing that order status back to our sales channels really wouldn't be all that difficult. 

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    • dan2
    • September 19, 2023

    Even though we do everything on Shipstation we pay for a single API connection to Shippo just for delivery status because shipstation, despite showing delivery status in their user interface and internal text messaging system, won't make it available on the API. This seems like fixing an oversight versus a feature request.

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    • supersix
    • October 3, 2023

    +1

    We need this feature

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    • eddyv
    • March 23, 2024

    +1

    This feature is a must have! I really suggest Shipstation release this, especially as a webhook. I understand the need for a resource url when it comes to orders and shipments, but for a tracking update per tracking number, it would be nice to get the data right away.

    In reality there are only a few key features that keep us loyal to Shipstation. From a business perspective, I believe at least, it would significantly benefit Shipstation against it's competitors. It puts a big resource burden on the customer to integrate with 3rd parties to get these critical features. I would rather pay extra monthly to Shipstation to have this, as it would be more cost effective on my side.

     

    @dan2 How is your experience using Shippo for tracking updates? I went over their documentation and it seems to be a good solution for now. Just curious if you are still using it and if there are an issues with them? I'd really appreciate your help.

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