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Payment method import-feature needed

Related products:Orders & Shipment Management
  • September 27, 2021
  • 7 replies
  • 6 views

We are in need of a feature that imports and gives us the option to display the payment method on the packing slip.  I have ran an export to see what stores import the payment methods, and know I can set up automation rules to accommodate these.  The issue is that we aren't getting payment methods imported from Magento or eBay. 

 

We end up having to do a lot of work on the backend when dealing with initial sales and then returns on specific payment methods.  This would save a lot of time, and prevent a lot of mistakes.

7 replies

Moderator-Davis
No text available

Moderator-Davis

Hello there! 

 

I have received an update from the team that we have re-added "payment method" as a criteria option for the new layout! 

 

Thanks for your patience while we rolled this out 🙂


  • Author
  • April 22, 2022

This did not solve the issue.  The issue isn't that Payment method wasn't an option on automation, it was that payment methods do not import into shipstation from eBay and Magento.


Moderator-Davis

@UPP,

 

Thank you for that clarification, my apologies. This was the wrong thread to update.

 

When I receive any updates about this importing information from eBay and/or Magento I will update back here directly! 


  • Author
  • April 22, 2022

Great!  Thank you


  • October 23, 2024

Hi, we've been going through the exact same thing since implementing Shipstation. We are also using Magento, and the automation rule workaround isn't an option because the payment method field is blank when we do an export. 

This seems like it should be an extremely easy fix on Shipstation's end. I can only assume they're not doing it due to legal reasons. Our order processing team has to waste so much time each week looking up orders in Magento to get the payment method; I really hope this field gets added to Shipstation soon...


CaraAdmin
  • Community Manager
  • November 5, 2024

Hello @bghydro!

 

Thank you for your continued support of this feature! Our developers have released a 2.5.1-beta version of the plugin, which should now successfully send over the PaymentMethod moving forward.

 

We appreciate your patience while we worked on this. 

 

Happy Shipping!

 

-Cara