Skip to main content
New

Please allow multiple customer notification email addresses

Related products:Orders & Shipment Management
  • January 10, 2023
  • 9 replies
  • 22 views

Currently, if multiple email addresses are entered on an order, ONLY the last address in the list receives notifications for shipment and delivery.

Multiple addresses CAN be entered as a comma separated list on a per-store basis, but it does NOT work on individual shipments.

Please add this feature, as it's often important to send notifications to multiple addresses on a given order - eg. customer's purchasing dept. + customer's shipping/receiving dept.

9 replies

Moderator-Davis

Hey there @SurWarehouse

 

You indeed can have multiple customer notifications on a per order basis. The same process of comma separated emails listed will work on individual shipments. If you are seeing email notifications sent out to the contrary, please reach out to our support team so that we can check into that order example and help you get those notifications sent out the way you'd like! 


I did reach out to shipstation support - see the email below. They told me that shipstation does NOT support this feature. 

Email from shipstation support


Moderator-Davis

Thank you for getting back to me so quickly! 

I'll be sure to follow up with our support team so they are aware of our capabilities. 

If you check out the first tip in this "Notes about Customer Notification Emails" section, you will see that you can do this. I just tested this successfully on my personal test account as well. 

I hope this helps! Happy Shipping 🙂 


  • September 2, 2023

This is no longer true. ShipStation now shows as invalid if you add another email (even comma-separated) 

 


SpencerPrinting

Can we get an update as to whether or not there is a way to make this feature work?


  • October 16, 2023

Multiple emails in the email address field is not working for us either.  Reading the above post tells me maybe this used to work, but it doesn't now.  Does anyone have an update on this?

 

 


  • October 23, 2023

This is a really important feature ShipStation! Please bring it back.


  • November 3, 2023

Hi, I'm going to go add this as a feature request.  


AllenH
  • Employee
  • June 8, 2026

The multiple recipient email address for notification tracking info is very important to us. It is able to add multiple email address under store channel email setting. Why in the order recipient email is not able to work properly? it does not make any sence. Please look into this feature and improve it, thanks!