Shopify only imports the "base price" for products and for customs declarations. That object is "line_items[].original_price" But there is no reason Shipstation cannot use "line_items[].price" in the integration instead. It's so easy. You could even make a checkbox to choose which one to use in the Shopify integration settings.
New
Please bring in actual amounts paid from Shopify orders
Hello @orders10!
Thank you for your post in the Community! We truly appreciate you sharing this fantastic idea—feedback like yours is vital in helping us grow and improve.
Let’s see if we can gather more interest from other community members to highlight the value of this feature. If you'd like to support the idea, give it a thumbs up!
In the meantime, we’ve also passed your request to our development team for review. Thanks again for helping us make ShipStation better for everyone!
Happy Shipping!
-Cara
This is a massive issue, not only on Shopify but on other channels too.
It means that most paperwork (when products are discounted) is wrong, and ALL customs paperwork shows the wrong values (original price not discounted price) so now, with US tariffs, customers are being massively over charged by customs as their tariff is currently based on the original price not the price paid.
ShipStation need to fix this, not put it "to vote" to see if its a good idea. It is an essential requirement.
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