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Request confirmation automated flow

Related products:Orders & Shipment Management
  • Aug 25, 2021 10:55 PM UTC
  • 4 replies
  • 32 views

We use fedex for most of our shipments with a delivery confirmation set as "direct signature" 

We tried creating an automated flow for this, but it does not come up as an options

The automated flow for delivery confirmation has only 4 options currently: No confirmation, delivery, signature, adult signature.

 

why not give us the same options as when creating a label? this is very important to us so that we can set up our flows correctly. Please if someone has a solution let me know.

 

Thank you

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4 replies

MCARBO-Don
  • Employee
  • Aug 26, 2021 6:18 PM UTC

Set an automation rule that activates when the carrier is FedEx, set the action to Request Confirmation then set the next field to Direct Signature.

Should look like the following:

This is how I would set it up. 

Hope this helps!


MCARBO-Don
  • Employee
  • Aug 26, 2021 6:41 PM UTC

Ah, I use the old Legacy layout for Shipstation. Just another topic for the Legacy layout vs the new layout I guess...

I tried it with the new layout enabled and you are correct, I cannot configure it correctly.


Moderator-Davis
No text available

  • Community Manager
  • Oct 6, 2026 7:41 PM UTC
Updated idea statusNew→Completed