Skip to main content
Already exists

Returns Portal

Related products:Orders & Shipment Management
  • August 20, 2021
  • 2 replies
  • 20 views

When will the returns portal be fixed so that all orders shipped through shipstation work?  Currently the portal just shows a spinning gear for some orders.  This is a significant issue.

This topic has been closed for replies.

2 replies

masonfabian
  • Employee
  • August 23, 2021

FYI from this ShipStation help page :

  • The Branded Returns Portal will only work with single shipment orders. It is unavailable for split shipment orders.

That caused a good bit of confusion for us until we figured it out! Might not be your issue though.


  • Community Manager
  • July 23, 2026
Updated idea statusNew→Already exists