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RMA - How do I know if my customer used the return label?

Related products:Orders & Shipment Management
  • June 30, 2023
  • 1 reply
  • 5 views

I need a list of RMA labels which were never used by my customers. I do free size exchanged and since my product is for babies, it is time sensitive. I ship out the new size asap and trust the customer will do the right thing and ship back the original. 

I need an easy way of checking this. 

    1 reply

    • Wellife
    • June 30, 2023

    I asked the same question this morning and this was the response from SS: 

    "I just received confirmation that we do not have a section in Shipstation that shows unused labels but you can see all of your returns under the shipments tab and click returns to the left. But there isn't a section specific to what you are asking for. Please use our community feedback forum to express why this would be helpful:  https://community.shipstation.com"

    Unfortunately, you have to go through each one individually.

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